Yes! inside your “Mad Cool Area” profile you can change the day of your ticket till seven days after we announce the complete line up (except for the announcement of the winners of the Mahou Cool Talent competition)
Upgrades are managed directly by the ticketing agents. Please get in touch with the ticketing agent you bought the ticket from or send us an email to email@example.com and we will sort it out for you.
The refund process starts on July 8th at 20:00h and ends 7 days after we announce the complete line up (except for the Mad Cool talent competition winners). You can find all the information here
Festicket: Please contact firstname.lastname@example.org
Ticketmaster: In the refund application you will find a section where you can specify if you would like to change the bank account or card number.
FNAC: In the refund application you will find a section where you can specify if you would like to change the bank account or card number
Santander Smartbank pre-sale is managed by Ticketmaster, therefore, you will receive an email from them with all the information of the steps you must take. The email will be sent to the email address you bought your ticket with. At our website, we have created a virtual map where you can solve your doubts: MAP here
Viagogo is not an official ticketing partner of Mad Cool, therefore we cant process this refund. You will have to get in touch with them.
You must get in touh with them directly through their booking deparment and they will give you all the information. Their contact details are: 902200400 or email@example.com.
You must visit any Fnac Store with your festival ticket and they will process your reimbursement.
The new line up for Mad Cool 2021 will be announced next July 8th at 12:00h
4 day passes are sold out. Due to saffety measures we wont be selling more 4 day passes
Unfortunately we are sad to tell you that she won’t be able to attend our next edition. We have been working with her agent & management to try to make it work for our 5th anniversary, but it hasn’t been possible. Hopefully we will have her soon in one of our future editions.
Mad Cool 2021 will happen from July 7th to July 10th.
The official selling points for the online ticket sale of Mad Cool Festival are madcoolfestival.es, Ticketmaster.es, Festicket.com.
It is valid for three days, but they have to be consecutive (8, 9 and 10 or 9, 10 and 11).
A maximum of 6 tickets can be bought on each purchase. All bracelets bought in the same purchase will be sent to one address.
Yes, tickets are not nominative.
No. You can purchase your 4-day Mad Cool pass, which means you will be able to access the site of the festival every day. Alternatively, you can also buy a day-pass, which will grant you access to the site for one of the four days.
As you may know, we have been working with local authorities to create a new space within the city of Madrid in order to improve your experience at the festival. We will continue working so we can make it happen as soon as possible, but, as of right now, the next edition will happen at the current Mad Cool venue. If anything changes, we will let you know.
Yes, as long as it's for personal consumption: 1 bocadillo/sandwich or similar product per person and 1 bottle of water/non-alcoholic beverage under 50cl and without a lid. Glass, metal or other potentially dangerous materials are not permitted..
Mad Cool Area is a new virtual space where you can view and modify all your Mad Cool products. Also, Mad Cool Area allows you to change your address before your wristbands are being sent and to track your order.
You can log into Mad Cool Area from our website. If you are a Ticketmaster or Festicket client you will need your booking reference as well as the email address you used for your purchase in order to access your profile. If you are a Fnac Client, you can access with your booking reference number and the activation code of your pack.
Inside Mad Cool Area you can change your ticket for another one of the same catergory or edit your personal information and address prior to the wristbands delivery.
Your booking reference is a code that appears on the confirmation email you received when buying your tickets. If you dont have this number, you can ask for it to the ticketing agent or you can look it up at your Ticketmaster, festicket or Fnac profile.
The exchange is recorded automatically. You will find your updated tickets in your Mad Cool Area profile. From there you can check their status. When your wristbands are ready to be shipped, the status will change.
You will receive new wristbands for the updated tickets and you will be able to see them in your Mad Cool Area profile.
Please send an email to firstname.lastname@example.org specifying your booking reference and the email you used for your purchase. We will help you to solve it.
Due to hygiene and health issues, as the merchandising pack contains a thermos. This is why you will get a reimbursement of the total value of the ticket (145€) without the need to return all the objects that the pack contains.
Yes, all tickets of Mad Cool Festival 2021 include in the price your wristband delivery. Mad Cool will send a confirmation email to you when the delivery starts, if the sanitary situation allows it to happen.
There is no specific date yet. However it will probably take place at the begining of 2021. We will let you all know about this through our socials and email.
It is not compulsory, but it is recommended to bring them with you in order to rapidly solve any possible issues.
No. Any person with a visibly damaged bracelet will be denied entry to the festival. The bracelet will no longer be valid if it has been removed.
If you are over 16 you will be able to enter the site without having to be accompanied. But if you are between 16 and 17, you will be required to register your bracelet online once you receive it at home.
You can still enter, but you will have to be accompanied by an adult. Also, either a parent or legal guardian will be required to complete the online registration of your bracelet.
Entrance is free for children under the age of 8 (always accompanied).
It is a membership card that provides users with special offers, discounts and surprises for every edition of the festival.
We currently don’t have any special offers for you to get your Mad Cool card. But stay tuned to our social media.