Can I change the day of my ticket?

Yes! inside your “Mad Cool Area” profile you can change the day of your ticket till seven days after we announce the complete line up (except for the announcement of the winners of the Mahou Cool Talent competition)

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I would like to upgrade my ticket to VIP, what should I do??

Upgrades are managed directly by the ticketing agents. Please get in touch with the ticketing agent you bought the ticket from or send us an email to info@madcool.es and we will sort it out for you.

Till when can I ask for my ticket refund?

The refund process starts on July 8th at 20:00h and ends 7 days after we announce the complete line up (except for the Mad Cool talent competition winners). You can find all the information here

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Can I change the bank account/card where the refund should be made?

Festicket: Please contact info@madcool.es

Ticketmaster: In the refund application you will find a section where you can specify if you would like to change the bank account or card number.

FNAC: In the refund application you will find a section where you can specify if you would like to change the bank account or card number

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I bought my ticket through the Santander pre-sale. How can I ask for my refund?

Santander Smartbank pre-sale is managed by Ticketmaster, therefore, you will receive an email from them with all the information of the steps you must take. The email will be sent to the email address you bought your ticket with. At our website, we have created a virtual map where you can solve your doubts: MAP here

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I bought my ticket through Viagogo (or any other similar website). How can I ask for a refund?

Viagogo is not an official ticketing partner of Mad Cool, therefore we cant process this refund. You will have to get in touch with them.

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I bought my ticket through a B the travel store. How can I get my refund?

You must get in touh with them directly through their booking deparment and they will give you all the information. Their contact details are: 902200400 or reservas@bthetravelbrand.com.

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I bought my ticket at a Fnac store. How can I get my refund?

You must visit any Fnac Store with your festival ticket and they will process your reimbursement.

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How can I get my refund and how long does it take for my money to be refunded since I request it?

1. Process your refund request through our official form.
2. If you bought your tickets through Ticketmaster you will receive a confirmation email and if done by Festicket they will confirm immediately.
3. You will receive an email once the ticketing agent has processed your refund (within the next 15 working days)
4. Your money will show up in your bank statement within 2 to 10 working days.

When will you announce the new line up?

The new line up for Mad Cool 2021 will be announced next July 8th at 12:00h

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Will 4 day ticket passes go on sale for Mad Cool 2021?

4 day passes are sold out. Due to saffety measures we wont be selling more 4 day passes

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Will Taylor Swift perfform at Mad Cool 2021?

Unfortunately we are sad to tell you that she won’t be able to attend our next edition. We have been working with her agent & management to try to make it work for our 5th anniversary, but it hasn’t been possible. Hopefully we will have her soon in one of our future editions.

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What are the dates for Mad Cool 2021?

Mad Cool 2021 will happen from July 7th to July 10th.

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How can I get my Mad Cool 2021 ticket? What are the official selling points?

The official selling points for the online ticket sale of Mad Cool Festival are madcoolfestival.es, Ticketmaster.es, Festicket.com.

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Is the 3-day pass valid for any days?

It is valid for three days, but they have to be consecutive (8, 9 and 10 or 9, 10 and 11).

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How many tickets can I buy?

A maximum of 6 tickets can be bought on each purchase. All bracelets bought in the same purchase will be sent to one address.

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Can I buy a ticket for someone else to use?

Yes, tickets are not nominative.

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Can I buy tickets for just one concert?

No. You can purchase your 4-day Mad Cool pass, which means you will be able to access the site of the festival every day. Alternatively, you can also buy a day-pass, which will grant you access to the site for one of the four days.

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Will Mad Cool 2021 be at the Mad Cool Space?

As you may know, we have been working with local authorities to create a new space within the city of Madrid in order to improve your experience at the festival. We will continue working so we can make it happen as soon as possible, but, as of right now, the next edition will happen at the current Mad Cool venue. If anything changes, we will let you know.

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Are outside food and drink allowed inside the festival?

Yes, as long as it's for personal consumption: 1 bocadillo/sandwich or similar product per person and 1 bottle of water/non-alcoholic beverage under 50cl and without a lid. Glass, metal or other potentially dangerous materials are not permitted..

What is Mad Cool Area?

Mad Cool Area is a new virtual space where you can view and modify all your Mad Cool products. Also, Mad Cool Area allows you to change your address before your wristbands are being sent and to track your order.

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How do I log in to Mad Cool Area?

You can log into Mad Cool Area from our website. If you are a Ticketmaster or Festicket client you will need your booking reference as well as the email address you used for your purchase in order to access your profile. If you are a Fnac Client, you can access with your booking reference number and the activation code of your pack.

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What can I do inside Mad Cool Area?

Inside Mad Cool Area you can change your ticket for another one of the same catergory or edit your personal information and address prior to the wristbands delivery.

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Where can I find my booking reference?

Your booking reference is a code that appears on the confirmation email you received when buying your tickets. If you dont have this number, you can ask for it to the ticketing agent or you can look it up at your Ticketmaster, festicket or Fnac profile.

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I requested a ticket exchange in Mad Cool Area but have not received anything.

The exchange is recorded automatically. You will find your updated tickets in your Mad Cool Area profile. From there you can check their status. When your wristbands are ready to be shipped, the status will change.

You will receive new wristbands for the updated tickets and you will be able to see them in your Mad Cool Area profile.

FNAC: I dont have the box of my pack and I dont have the activation code. What should I do?

Please send an email to info@madcool.es specifying your booking reference and the email you used for your purchase. We will help you to solve it.

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Why cant I return my Fnac pack if its open?

Due to hygiene and health issues, as the merchandising pack contains a thermos. This is why you will get a reimbursement of the total value of the ticket (145€) without the need to return all the objects that the pack contains.

Mad Cool Festival 2021 wristbands will be sent?

Yes, all tickets of Mad Cool Festival 2021 include in the price your wristband delivery. Mad Cool will send a confirmation email to you when the delivery starts, if the sanitary situation allows it to happen.

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When will the wristbands for 2021 be sent?

There is no specific date yet. However it will probably take place at the begining of 2021. We will let you all know about this through our socials and email.

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If I wear my bracelet, do I have to bring my tickets with me?

It is not compulsory, but it is recommended to bring them with you in order to rapidly solve any possible issues.

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Can I take the bracelet off once I’ve put it on?

No. Any person with a visibly damaged bracelet will be denied entry to the festival. The bracelet will no longer be valid if it has been removed.

Do you have to be of legal age to gain access to Mad Cool?

If you are over 16 you will be able to enter the site without having to be accompanied. But if you are between 16 and 17, you will be required to register your bracelet online once you receive it at home.

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Can I not enter if I am under 16?

You can still enter, but you will have to be accompanied by an adult. Also, either a parent or legal guardian will be required to complete the online registration of your bracelet.

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Do children have to pay the entrance fee?

Entrance is free for children under the age of 8 (always accompanied).

What is the Mad Cool card?

It is a membership card that provides users with special offers, discounts and surprises for every edition of the festival.

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How can I become a member?

We currently don’t have any special offers for you to get your Mad Cool card. But stay tuned to our social media.