1. Exchange for a 3-day pass to Andalucía Big Festival.
Due to this cancellation the organization offers the possibility to exchange the tickets purchased for Mad Cool Sunset for a 3-day pass for the Andalucia Big Festival, which takes place in Malaga on September 8th, 9th and 10th. The application must be submitted from Monday August 29th to Tuesday September 6th
Each official ticket holder will have a different form to request it (info below)
From Tuesday September 6th, all those who have not requested this exchange, will receive the refund of their Mad Cool Sunset ticket without having to do any management, it will be all automatically.
You will receive the amount in the same payment method you used to make the purchase.
No, bokking fees will not be refunded.
The refund will be effective within 14 days after September 6.
Ticketmaster will send each customer a personalized form to make this change. Once the deadline ends on September 6th, you will receive your three-day ticket for Andalucía BIG Festival.
You will have to fill in this form Once the deadline ends on September 6th, you will receive your three-day ticket for Andalucía BIG Festival
To request the exchange, please write to the following e-mail address. Andalucía BIG Festival 3-day tickets will be sent as they are requested.
The wristband is the only way you can have access to the festival as well as the festival's only payment method. It will serve as your Mad Cooler "ID".
You can check the corresponding box ("I don't want to receive my wristband at home") in "My personal data" in the Mad Cool Area. You will have to pick up your wristband at the festival's wristband point, before entering the festival. You will need to show your ticket. You can download it in Mad Cool Area.
The shipment will start in April and will last until the end of June.
Between April and June. 72hrs before you receive your wristband, either an e-mail or message will be sent to you by your local courrier.
Your wristband will be sent to the address you entered in your Mad Cool Area profile. Check the address to make sure it arrives at the correct destination.
You can change the address as long as your wristband has not left the warehouse, so we recommend that you check your details and change the address as soon as possible.
If you don't receive your wristband at home, you can go to the wristband point at the entrance of the festival’s site and get your wristband there. You will need to show your ticket. You can download it in Mad Cool Area.
If you have any problem with your wristband, you can contact us by email at email@example.com
You can top-up your wristband before the festival in your Mad Cool Area profile in the section "Top-up your wristband" (we recommend this option) or during the festival itself at the top-up points of the venue.
You can top-up your wristband before the festival in your Mad Cool Area profile with your debit/credit card or during the festival itself at the top-up points of the venue, either in cash or by debit/credit card.
To top up online, log in your Mad Cool Area and enter the code of your wristband, which you can find behind the chip of the wristband. Enter your personal data and the amount you want to top up. The page will take you to the payment gateway to pay by credit or debit card.
The minimum amount to top up is 10 Euro. At the festival, the minimum amount to top up will be 1 Euro.
Yes, you can top-up your wristband inside your Mad Cool Area profile (if you don't know how to access, you can check the Mad Cool Area FAQs section below).
If you have any problem with the top-up of your wristband you can contact us by email at firstname.lastname@example.org. At the festival, you can go to the top-up points.
Yes, there will be wristband top-up points at the festival site, although we recommend you to top-up your wristband beforehand to avoid any queues.
No, the wristband will be the only payment method at the festival.
Yes, you will be able to request a refund through Mad Cool Area. Refunds will be available online from 11th July al 12:00h to 20th July at 23:59h.
You will need to fill in the form available at Mad Cool Area during the period indicated. You will need a minimum balance of 2€ in order to request a refund. Please be aware that there is a 1,50€ processing fee.
Once the refund process has been completed, you will receive the remaining amount of your wristband (minus the processing fee) in the bank account indicated, within a maximum of 15 days.
You must go to the help point at the entrance of the festival's site to get a new wristband that will invalidate the previous one. If you have top up that wristband, we will be able to transfer the balance to the new wristband.
Mad Cool Area is a new virtual space where you can view and modify all your Mad Cool products. Also, Mad Cool Area allows you to change your address before your wristbands are being sent, to track your order and to top-up your wristband with money to use during the festival.
You can log in to Mad Cool Area at https://madcoolarea.es/. If you are a client of Ticketmaster, Festicket or Mad Cool Tickets you will need the reference of your purchase and the email used to buy the ticket, in order to access your profile. If you are a client of FNAC, you can access using your delivery code/purchase receipt and the activation code of your pack.
Your booking reference is a code that appears on the confirmation email you received when buying your tickets. If you dont have this number, you can ask for it to the ticketing agent or you can look it up at your Madcooltickets, Ticketmaster, festicket or Fnac profile.
Inside Mad Cool Area you can check your tickets' status or edit your personal information and address prior to the wristband’s delivery, as well as top-up your wristband with money to use during the festival.
You will have to request the PDF of your ticket to the ticket platform or retailer where your purchased it in order to access your profile. You can access your profile at the ticket platform to download or get in touch with Customer Service to ask for it.
If you have purchased any type of ticket for Mad Cool 2022 before (of any type) before Wednesday October 20th 2021 at 10.59am, you have 50% discount when purchasing a ticket for Sunday July 10th 2022.
You can buy your ticket with 50% discount if you already had a ticket (of any type) for Mad Cool 2022 purchased before Wednesday October 20th at 10.59am, you only need to access your profile at madcoolarea.es and follow the steps to buy the GA ticket for Sunday July 10th 2022, with the discount.
If you do not have a ticket for Mad Cool purchased prior to this date, you can purchased the ticket for Sunday July 10th 2022 at a normal price.
Passes are sold out, you can only purchase day tickets at madcooltickets.es
Yes, tickets can be transferred to anyone you want.
Yes, any other person can use your tickets.
Tickets for Sunday July 10th will arrive in the same delivery as your other ticket or pass purchased for Mad Cool before the festival starts, and to the address you indicated. If you want to change the address, you can do so in your profile at madcoolarea.es
No, discount only applies to general access tickets. VIP tickets have a normal price of 99€+distribution expenses.
By logging in to your profile at madcoolarea.es you can purchase as many tickets as specified in the system, as long as you have access to the 50% discount.
Discount will be available until tickets on Sunday July 10th sell out.
Under 8 years old do not need ticket to enter the festival. They can enter accompanied by their parents or tutor. You can pick up the minors’ wristband at the box office.
Children over 8 years old will have to buy a ticket, and if under 16, must be accompanied by their parents or tutor. They can also pick up their minors’ wristband at the box office.
Your 4-day pass will be valid for the same 4 days in 2022 (Wednesday-Thursday-Friday-Saturday). If you have a 4-day pass and want to attend the 5th day (Sunday) you can purchase the Sunday ticket at a reduced price.
Your 3-4 day pass is valid for the same 3-4 days that you picked when buying it. It is not valid for any different days.
Your ticket will be valid for the same day of the week with no need to make any changes. You can check the status of your ticket and download it for the next edition by accessing your Mad Cool Area profile (www.madcoolarea.es/area)
The official selling points for the online ticket sale of Mad Cool Festival are madcoolfestival.es, Ticketmaster.es, Festicket.com. and FNAC (for FNAC packs).
Mad Cool is not responsible for those tickets purchased at non-official retailers.
It is valid for three days, but they have to be consecutive (6, 7 and 8 or 7, 8 and 9).
A maximum of 6 tickets can be bought on each purchase. All bracelets bought in the same purchase will be sent to one address.
Yes, tickets are not nominative.
No. You can purchase your 4-day Mad Cool pass, which means you will be able to access the site of the festival every day. Alternatively, you can also buy a day-pass, which will grant you access to the site for one of the four days.
Shows duration is similar to other shows of the Artists’ tour. Timetable will be announced few weeks prior to the festival.
Tickets are non-refundable once purchased. For tickets purchased for 2020 and 2021 festival editions, refund period was from July 7th to 21st 2021 and because of to the festival cancellation. Now the period is closed and it is not possible to request any refunds.
Your ticket is valid for 2022, for the same night(s) you purchased it for. You can check the status of your ticket by accessing your profile at Mad Cool Area here www.madcoolarea.es/area/
Changes are not possible for newly purchased tickets, only for the cancelled festivals in 2020 and 2021.
The period to change tickets purchased for the festival in 2020 and 2021 ended on the 21st of July 2021. Therefore it is not possible to request a day change.
Write an email to email@example.com indicating the delivery code of your ticket and the email used to purchase it. We will get back to you to solve the issue as soon as possible.
You will find the commemorative wristband of 2020, which is not valid for 2022 edition. You will need to activate your pack at Mad Cool Area by introducing the delivery code/ticket, the activation code (shown in the back side of the box containing the pack) and the email used to purchase. You can access your profile to check or modify your delivery address so we can send you the 2022 wristband when the delivery campaign starts.
If you activated your pack in Mad Cool Area, but you didn’t receive your 2022 wristband, you must go to the wristband point at the entrance of the festival’s site. You will need to show your ticket to get a new wristband. You can download it at Mad Cool Area.
If you didn’t activate your pack, you must go to the help point at the entrance of the festival’s site. You will need to show the activation code or the delivery code/ticket.
If you are over 16 you will be able to enter the site without having to be accompanied. But if you are between 16 and 17, you will be required to register your bracelet online once you receive it at home.
You can enter the festival, however you must be accompanied by an adult, each one of you with their own ticket. Also, your wristband must be registed online by your parents or legal tutor.
Children ages 0 to 8 years old can enter without a ticket, have to be accompanied at all time. They must go to Minors Box Office to get the minor’s wristband.
You will need a medical report to confirm your condition. Then you will be given, as well as the person coming with you, special wristbands to access the reduced mobility area. This area is equipped and has seats for people who might need them. The entrance to the festival also has a separate lane for people with reduced mobility. You will be able to get the special wristbands at this lane and also at the Box Office.
No, this area is restricted to people with reduced mobility and it’s only possible to be accompanied by one more person.
It is the same price, whether people with reduced mobility or not.
It is a membership card that provides users with special offers, discounts and surprises for every edition of the festival.
We currently don’t have any special offers for you to get your Mad Cool card. But stay tuned to our social media.
If you have a general admission ticket, you will be able to park your car around the venue, but we recommend using the public transport.
If you have a VIP ticket, you will have access to IFEMA's green/orange car park. You will need to show your wristband or ticket to access.