What is the festival's wristband for?
The wristband is the only way you can have access to the festival as well as the festival's only payment method. It will serve as your Mad Cooler "ID".
What can I do if I don't want to receive my wristband at home and I want to pick it up at the venue?
You can check the corresponding box ("I don't want to receive my wristband at home") in "My personal data" in the Mad Cool Area. You will have to pick up your wristband at the festival's wristband point, before entering the festival. You will need to show your ticket. You can download it in Mad Cool Area.
When will the Mad Cool 2022 wristbands be shipped?
The shipment will start in April and will last until the end of June.
When will I receive my wristbands?
Between April and June. 72hrs before you receive your wristband, either an e-mail or message will be sent to you by your local courrier.
Where will my wristband be sent?
Your wristband will be sent to the address you entered in your Mad Cool Area profile. Check the address to make sure it arrives at the correct destination.
Can I change the shipping address?
You can change the address as long as your wristband has not left the warehouse, so we recommend that you check your details and change the address as soon as possible.
What can I do if I don't receive my wristband at home?
If you don't receive your wristband at home, you can go to the wristband point at the entrance of the festival’s site and get your wristband there. You will need to show your ticket. You can download it in Mad Cool Area.
What can I do if my wristband arrives damaged?
If you have any problem with your wristband, you can contact us by email at pulseras@madcool.es
Where can I top-up my wristband with money?
You can top-up your wristband before the festival in your Mad Cool Area profile in the section "Top-up your wristband" (we recommend this option) or during the festival itself at the top-up points of the venue.
How do I top-up my wristband?
You can top-up your wristband before the festival in your Mad Cool Area profile with your debit/credit card or during the festival itself at the top-up points of the venue, either in cash or by debit/credit card.
To top up online, log in your Mad Cool Area and enter the code of your wristband, which you can find behind the chip of the wristband. Enter your personal data and the amount you want to top up. The page will take you to the payment gateway to pay by credit or debit card.
The minimum amount to top up is 10 Euro. At the festival, the minimum amount to top up will be 1 Euro.
Can I top-up my wristband with money before the festival?
Yes, you can top-up your wristband inside your Mad Cool Area profile (if you don't know how to access, you can check the Mad Cool Area FAQs section below).
What can I do if I can't top-up my wristband?
If you have any problem with the top-up of your wristband you can contact us by email at pulseras@madcool.es. At the festival, you can go to the top-up points.
Can I top-up my wristband with money at the festival?
Yes, there will be wristband top-up points at the festival site, although we recommend you to top-up your wristband beforehand to avoid any queues.
Can I pay at the venue with any other payment method aside from the wristband?
No, the wristband will be the only payment method at the festival.
Can I get the wristband's money back if I didn't spend it all?
Yes, you will be able to request a refund through Mad Cool Area. Refunds will be available online from 11th July al 12:00h to 20th July at 23:59h.
You will need to fill in the form available at Mad Cool Area during the period indicated. You will need a minimum balance of 2€ in order to request a refund. Please be aware that there is a 1,50€ processing fee.
Once the refund process has been completed, you will receive the remaining amount of your wristband (minus the processing fee) in the bank account indicated, within a maximum of 15 days.
What happens if I lose my wristband?
You must go to the help point at the entrance of the festival's site to get a new wristband that will invalidate the previous one. If you have top up that wristband, we will be able to transfer the balance to the new wristband.
