FAQS

WRISTBANDS

What is the festival's wristband for?

The wristband is the only way you can have access to the festival as well as the festival's only payment method. It will serve as your Mad Cooler "ID".

What can I do if I don't want to receive my wristband at home and I want to pick it up at the venue?

You can check the corresponding box ("I don't want to receive my wristband at home") in "My personal data" in the Mad Cool Area. You will have to pick up your wristband at the festival's wristband point, before entering the festival. We will give more information about the location of this pick-up point soon.

When will the Mad Cool 2022 wristbands be shipped?

The shipment will start in April and will last until the end of June.

When will I receive my wristbands?

Between April and June. 72hrs before you receive your wristband, either an e-mail or message will be sent to you by your local courrier.

Where will my wristband be sent?

Your wristband will be sent to the address you entered in your Mad Cool Area profile. Check the address to make sure it arrives at the correct destination.

Can I change the shipping address?

You can change the address as long as your wristband has not left the warehouse, so we recommend that you check your details and change the address as soon as possible.

What can I do if I don't receive my wristband at home?

If you don't receive your wristband you can go to the wristband point at the entrance of the festival and get your wristband there.

What can I do if my wristband arrives damaged?

If you have any problem with your wristband, you can contact us by email at pulseras@madcool.es

Where can I top-up my wristband with money?

You can top-up your wristband before the festival in your Mad Cool Area profile in the section "Top-up your wristband" or during the festival itself at the top-up points of the venue.

How do I top-up my wristband?

You can top-up your wristband before the festival in your Mad Cool Area profile with your debit/credit card or during the festival itself at the top-up points of the venue, either in cash or by debit/credit card.

Can I top-up my wristband with money before the festival?

Yes, you can top-up your wristband inside your Mad Cool Area profile (if you don't know how to access, you can check the Mad Cool Area FAQs section below).

What can I do if I can't top-up my wristband?

If you have any problem with the top-up your wristband you can contact us by email at pulseras@madcool.es

Can I top-up my wristband with money at the festival?

Yes, there will be wristband top-up points at the festival site, although we recommend you to top-up your wristband beforehand to avoid any queues.

Can I pay at the venue with any other payment method aside from the wristband?

No, the wristband will be the only payment method at the festival.

Can I get the wristband's money back if I didn't spend it all?

Yes, you will be able to request a refund through Mad Cool Area. We will give more information ASAP.

What happens if I lose my wristband?

You must go to the help point at the entrance of the festival's site to get a new wristband that will invalidate the previous one.

MAD COOL AREA

What is Mad Cool Area?

Mad Cool Area is a new virtual space where you can view and modify all your Mad Cool products. Also, Mad Cool Area allows you to change your address before your wristbands are being sent, to track your order and to top-up your wristband with money to use during the festival.

How do I access the Mad Cool Area?

You can log in to Mad Cool Area at https://madcoolarea.es/. If you are a client of Ticketmaster, Festicket or Mad Cool Tickets you will need the reference of your purchase and the email used to buy the ticket, in order to access your profile. If you are a client of FNAC, you can access using your delivery code/purchase receipt and the activation code of your pack.

Where can I find my booking reference?

Your booking reference is a code that appears on the confirmation email you received when buying your tickets. If you dont have this number, you can ask for it to the ticketing agent or you can look it up at your Madcooltickets, Ticketmaster, festicket or Fnac profile.

What can I do inside Mad Cool Area?

Inside Mad Cool Area you can check your tickets' status or edit your personal information and address prior to the wristband’s delivery, as well as top-up your wristband with money to use during the festival.

If I do not have the PDF of my ticket, how can I access my profile at Mad Cool Area?

You will have to request the PDF of your ticket to the ticket platform or retailer where your purchased it in order to access your profile. You can access your profile at the ticket platform to download or get in touch with Customer Service to ask for it.

5th DAY - MAD COOL 2022

Do I have a discount for the 5th day, Sunday July 10th?/h4>
If you have purchased any type of ticket for Mad Cool 2022 before (of any type) before Wednesday October 20th 2021 at 10.59am, you have 50% discount when purchasing a ticket for Sunday July 10th 2022.

How do I buy my ticket with discount?

You can buy your ticket with 50% discount if you already had a ticket (of any type) for Mad Cool 2022 purchased before Wednesday October 20th at 10.59am, you only need to access your profile at madcoolarea.es and follow the steps to buy the GA ticket for Sunday July 10th 2022, with the discount.
If you do not have a ticket for Mad Cool purchased prior to this date, you can purchased the ticket for Sunday July 10th 2022 at a normal price.

Will you go on sale with 5 day passes?

Passes are sold out, you can only purchase day tickets at madcooltickets.es

Can I buy my ticket with discount and give it to another person?

Yes, tickets can be transferred to anyone you want.

Can I give my tickets to another person?

Yes, any other person can use your tickets.

Where can I pick it up? Will this be delivered to my house?

Tickets for Sunday July 10th will arrive in the same delivery as your other ticket or pass purchased for Mad Cool before the festival starts, and to the address you indicated. If you want to change the address, you can do so in your profile at madcoolarea.es

VIP tickets have a discount as well?

No, discount only applies to general access tickets. VIP tickets have a normal price of 99€+distribution expenses.

How many tickets for Sunday July 10th can I buy with discount?

By logging in to your profile at madcoolarea.es you can purchase as many tickets as specified in the system, as long as you have access to the 50% discount.

Until when can I buy tickets with discount?

Discount will be available until tickets on Sunday July 10th sell out.

Can minors enter the festival on Sunday July 10th? What do I have to do?

Under 8 years old do not need ticket to enter the festival. They can enter accompanied by their parents or tutor. You can pick up the minors’ wristband at the box office.

Children over 8 years old will have to buy a ticket, and if under 16, must be accompanied by their parents or tutor. They can also pick up their minors’ wristband at the box office.

I have a 4-day pass, now the festival runs 5 days instead of 4, is my 4-day pass valid for the 5 days?

Your 4-day pass will be valid for the same 4 days in 2022 (Wednesday-Thursday-Friday-Saturday). If you have a 4-day pass and want to attend the 5th day (Sunday) you can purchase the Sunday ticket at a reduced price.

I have a 3-4 day pass, now that the festival runs 5 days, can I pick which days to go?

Your 3-4 day pass is valid for the same 3-4 days that you picked when buying it. It is not valid for any different days.

MAD COOL 2022

I have a MAD COOL 2020/21 ticket and I have kept my ticket, is that ticket valid for 2022 or do I need a new ticket?

Your ticket will be valid for the same day of the week with no need to make any changes. You can check the status of your ticket and download it for the next edition by accessing your Mad Cool Area profile (www.madcoolarea.es/area)

How can I get my Mad Cool 2022 ticket? What are the official selling points?

The official selling points for the online ticket sale of Mad Cool Festival are madcoolfestival.es, Ticketmaster.es, Festicket.com. and FNAC (for FNAC packs).
Mad Cool is not responsible for those tickets purchased at non-official retailers.

Is the 3-day pass valid for any days?

It is valid for three days, but they have to be consecutive (6, 7 and 8 or 7, 8 and 9).

How many tickets can I buy?

A maximum of 6 tickets can be bought on each purchase. All bracelets bought in the same purchase will be sent to one address.

Can I buy a ticket for someone else to use?

Yes, tickets are not nominative.

Can I buy tickets for just one concert?

No. You can purchase your 4-day Mad Cool pass, which means you will be able to access the site of the festival every day. Alternatively, you can also buy a day-pass, which will grant you access to the site for one of the four days.

How long does each Artist play?

Shows duration is similar to other shows of the Artists’ tour. Timetable will be announced few weeks prior to the festival.

Can I ask for a refund of my ticket?

Tickets are non-refundable once purchased. For tickets purchased for 2020 and 2021 festival editions, refund period was from July 7th to 21st 2021 and because of to the festival cancellation. Now the period is closed and it is not possible to request any refunds.

What happens if I did not request my refund in time?

Your ticket is valid for 2022, for the same night(s) you purchased it for. You can check the status of your ticket by accessing your profile at Mad Cool Area here www.madcoolarea.es/area/

Can I change the day of my ticket?

Changes are not possible for newly purchased tickets, only for the cancelled festivals in 2020 and 2021.
The period to change tickets purchased for the festival in 2020 and 2021 ended on the 21st of July 2021. Therefore it is not possible to request a day change.