How can I get my Mad Cool 2020 ticket? What are the official points of sale?

The official points of sale for the online ticket sale of Mad Cool Festival are madcoolfestival.es, Ticketmaster.es, Festicket.com.

Can tickets be bought at physical stores?

Yes, you will be able to purchase your ticket at Fnac stores.

Is the 3-day pass valid for any days?

It is valid for three days, but they have to be consecutive (8, 9 and 10 or 9, 10 and 11).

How many tickets can I buy?

A maximum of 6 tickets can be bought with each purchase. All bracelets under the same purchase will only be sent to one address.

Can I buy a ticket for someone else to use?

Yes, tickets are not name bound.

Can I buy tickets for just one concert?

No. You can purchase your 4-day Mad Cool pass, which means you will be able to access the site of the festival every day. Alternatively, you can also buy a day-pass, which will grant you access to the site for one of the four days.

What advantages do VIP tickets offer?

Access to the VIP area, which offers a privileged view of the main stage from an elevated terrace. A relaxation area with reduced-price premium bars and restaurants. Access to the site through an exclusive entrance and VIP parking. Personalised attention throughout the festival. A Welcome Pack filled with merchandise, exclusively designed for VIP clients.

Will bracelets be sent to my home with the purchase of a ticket?

Yes, as long as you have purchased it online (via our website, Ticketmaster or Festicket), bracelets will be sent to your home with the purchase of any ticket. Shipping bracelets to international buyers, or national buyers outside of the peninsula will have a 5€ supplement on top of the price of each ticket.

Will they be shipped to any part of the world?

To all countries except for Syria, Iraq, Iran, Afghanistan, Cuba, Venezuela, North Korea, Sub-Saharan Africa and Russia.

When will I receive my bracelet?

We will start shipping in a few months. All buyers will be informed of the day we start shipping bracelets.

If I wear my bracelet, do I have to bring my tickets with me?

It is not compulsory, but it is recommended to bring them with you in order to rapidly solve any possible issues.

Can I take the bracelet off once I’ve put it on?

No. Any person with a visibly damaged bracelet will be denied entry to the festival. The bracelet will no longer be valid if it has been removed.

Do you have to be of legal age to gain access to Mad Cool?

If you are over 16 you will be able to enter the site without having to be accompanied. But if you are between 16 and 17, you will be required to register your bracelet online once you receive it at home.

Can I not enter if I am under 16?

You can still enter, but you will have to be accompanied by an adult. Also, either a parent or legal guardian will be required to complete the online registration of your bracelet.

Do children have to pay the entrance fee?

Entrance is free for children under the age of 8 (always accompanied).

Is there a camping area?

No, there is no camping area at the festival, but we will soon be disclosing information of recommended accommodation options in the city of Madrid.

Will there be lockers at the festival?

There will be a space with lockers where you will be able to deposit your bags and jackets, but suitcases and large pieces of luggage will not be accepted.

Will there be a place for people with reduced mobility?

Yes, all seven stages at Mad Cool Festival have been equipped with a dedicated area with seats and a wheelchair ramp, so that attendees with mobility problems can be at ease.

What is the Mad Cool card?

It is a membership card that provides users with special offers, discounts and surprises for every edition of the festival.

How can I become a member?

We currently don’t have any special offers for you to get your Mad Cool card. But stay tuned to our social media.