The Mad Cool Pack is also on sale at FNAC and fnac.es.
These are the official Mad Cool points of sale. Tickets bought from unauthorized ticketing platforms or websites might be counterfeit, preventing holders from accessing the event.TICKETS WITH WRISTBANDS SHIPPED TO ADDRESS
This service is only available for tickets bought on madcoolfestival.es or Ticketmaster.es. Shipping tickets to the Balearic Islands, the Canary Islands, Ceuta, Melilla and the rest of the EU has an additional cost of 5€, which will be added to the ticket price.HOW TO GET YOUR WRISTBAND
Children under 8 years of age may attend the festival provided they purchase a ticket and are accompanied by parents or legal guardians.
All tickets bought at once will be sent to the same address.
Buyers will receive an email within 48 hours before shipping the tickets including tracking information and the courier service's contact info.
A signature on delivery with the recipient's name and ID is compulsory. Otherwise, the parcel will not be handed over and will have to be picked up at the courier service's nearest office.CHANGE OF ADDRESS OR SHIPPING CANCELATION
In order to change the shipping address or cancel the shipping to pick up your wristband at the festival, send a message to email@example.com indicating a new shipping address, your purchasing data, the type of ticket bought and the reference number.LOOK AFTER YOUR WRISTBAND
Once you have your wristband, it should not be lost or damaged. We advise you to look after it closely until the day of the event as it will be necessary to access the premises during the three days of the event. If the wristband isn't in good condition, access to the festival may be denied.
On the first day of the festival, bring your wristband along with your printed ticket. Any problems arising will be sorted out at the INCIDENTS booth next to the festival entrance.
Mad Cool Club allows members to enjoy promotions, discounts and other surprises during all the festival's editions. Members will be informed of all the advantages and promotions, as well as of its conditions and periods.
All Mad Cool members are entitled to promotional prices and to a ticket pre-sale before the general public to secure their ticket to the event.AM I A MAD COOL MEMBER?
Mad Cool members must be holders of a Mad Cool card. To enjoy promotions and discounts, the code on the membership card must be provided.
If you are already a Mad Cool member, keep your card and code at hand to enjoy all promotions.HOW TO GET THE CLUB MAD COOL CARD
The Mad Cool card can only be obtained by participating in contests or campaigns the festival launches exclusively and in a limited way.
At the moment there are no promotions running to get the Mad Cool card. But we advise you to stay tuned to our social media platforms for new promotions and contests to become a Mad Cool member.