Is your pack still unopened and with its original sealing?
To request the online refund of your package you have to visit fnac.es and process it as any other ordinary refund. If you bought your pack at a physical store, please visit any Fnac store with your ticket.
Because of hygiene and sanitary measures, as the pack contains a thermos, you will receive a refund of the total value of the ticket (145€). You can keep all the merchandising items that the pack contains. To manage this refund you must access the form that you will find in your Mad Cool Area profile: from July 7th till July 21th 2021.