Is your pack still unopened and with its original sealing?

To request the online refund of your package you have to visit fnac.es and process it as any other ordinary refund. If you bought your pack at a physical store, please visit any Fnac store with your ticket.
Refund process will be available from July 8th till December first 2020 at 23:59h.

Due to hygiene and health issues, as the merchandising pack contains a thermos, a tote bag and facial stickers. This is why you will get a reimbursement of the total value of the ticket (145€) without the need to return all the objects that the pack contains. In order to manage this refund you will have to fill in a form that you will find in Mad Cool Area.
Refund process will be available from July 8th till December first 2020 at 23:59h.