TICKETS
MC AREA

GENERAL CONDITIONS OF SALE FOR TICKETS. ACCREDITATIONS AND ACCESS.

The following terms and conditions regulate the conditions of sale of Accreditations for MAD COOL SUNSET promoted and organized by CORPORATE MAD GROUP, S.L. (hereinafter, the Organization) whose registered office is located at Calle Gran Vía 27, piso 1 oficina IZ, Madrid, CP 28013 (MADRID) and e-mail address is info@madcool.es, and holder of Tax Identification Code B-87342622.

The purchase of the ticket represents acceptance of the following conditions:

1. Acquisition of the ticket:

Once the ticket has been purchased, it will not be exchanged, nor will the amount be refunded, except in the case of the circumstances described in these general conditions.

In case of total cancellation of the Festival, the Organization undertakes to refund the amount of this ticket.

In case of cancellation of the Festival, the Organization undertakes to refund the amount of this ticket.

In case of substantial modification of the event, the Organization undertakes to refund the amount corresponding to the modification of this ticket.

In any other cases established in the current legislation, the Organization undertakes to refund the amount of this ticket.

In any of the aforementioned cases -cancellation, cancellation or substantial modification of the event-, and only when the attending consumer so prefers, with prior agreement with the Organization, there will be the possibility, instead of directly requesting the refund of the ticket price:

  • Request a voucher* for the next edition of the Festival.

*By voucher we mean a ticket for the corresponding edition of the Festival under the same conditions as the one purchased, without any additional cost.

However, the total or partial cancellation of the event due to force majeure shall in no case give rise to a refund of the entrance fee, except in those cases where this is legally established.

Bad weather conditions, as long as the Festival can be held normally, will not entitle to a refund of the ticket.

The amount of the Festival tickets purchased by the user on the digital platforms or at the authorized points of sale does not include the management costs, being this amount imposed exclusively by each sales channel.

These management costs that the sales channels apply to the price of the tickets and charge directly to the users for their service, in the case of platforms outside Mad Cool, will not be refunded by the Organization since this amount is not related to Corporate Mad Group S.L. In the case of Mad Cool's sales platform, it will not be refunded by the Organization as this amount corresponds to a service generated and provided to the user in the acquisition of the ticket and the payment of the same, covering implicit expenses in the programming, server, payment gateway and customer service in the sales service.

Any other additional expenses arising from the assistance, such as: accommodation, flights, insurance, ... in case of cancellation, cancellation or substantial modification of the Festival are not covered by the Organization.

The refund, in case of cancellation or cancellation or substantial modification of the Festival, may be made by the Organization within fifteen (15) days from the scheduled celebration and a period of time will be established by the Organization so that the attendee, in case of cancellation, cancellation or substantial modification of the Festival, may request the refund, in accordance with the legislation, except in cases where the application of other legislation is established. In order to proceed with the indicated refund, it will be necessary to prove that the user has purchased a Festival ticket, in any of the modalities foreseen. Tickets may only be purchased at points of sale expressly authorized by the Organization. The Organization is not responsible for tickets not purchased at official points of sale.

Official ticket sales points:

Tickets purchased at online points of sale include the delivery of the wristband to your home address. The online points of sale are the above mentioned: FESTICKET, TICKETMASTER and MAD COOL TICKETS.

2. Alteration or modification of the Festival program:

The Organization, as the entity in charge of the celebration of the event, may alter or modify the program of the Festival only when it is necessary for the correct celebration of the same, and especially when there may be changes in the schedule of performances or artists, with prior notice to the attendees; and, in any case, for duly justified reason(s) for reasons beyond the festival, such as, but not limited to: the cancellation of the performance of any artist(s) by the artist(s) unilaterally, the change of day of the performance of one or more artists by the artist(s) unilaterally, for manifest impossibility of carrying out the performance of any artist(s) on the scheduled day due to circumstances beyond the Festival's control; all this always in accordance with the provisions of current legislation and with respect to consumer and user regulations and, where appropriate, in accordance with these general conditions that will always be interpreted in accordance with the law.

In the event of any of the above-mentioned assumptions or modifications, the Organization will make its best efforts and will put all possible means at its disposal to adjust the schedules and carry out the announced Festival program.

3. Types of tickets or accreditations:

  • General Admission
  • VIP ticket

4. Right of admission:

The user agrees to have the ticket in such a way that it can be read in the electronic control of validity of the code printed on it, for the purpose of facilitating and expediting admission and entry to the Festival at the access controls.

Pursuant to the provisions of Law 17/1997, of July 4, 1997, on Public Entertainment and Recreational Activities, the right of admission will be used by the Organization as an effective instrument to prevent violence and alterations to the normal development of the festival, as well as any other situations that could pose a real and serious danger to users attending the event.

The exercise of the right of admission may not entail, in any case, discrimination based on birth, race, sex, religion, opinion, disability, sexual orientation, gender identity or any other personal or social condition or circumstance of the users of the establishments and spaces open to the public, both with regard to the conditions of access and the stay in the establishments and the use and enjoyment of the services provided therein.

The above does not imply that admission to the Festival is automatically denied in such cases, nor for the entire duration of the Festival, but in those cases that may pose a real and serious danger to users attending the Festival and for the celebration of the Festival itself, as long as such attitudes or circumstances persist.

5. Accessed at the Festival:

The Festival Organization may deny access to those persons carrying a forged ticket and the Organization reserves the right to take the legal measures mentioned in point 13. A forged ticket is any document created or modified with the purpose of passing it off as a real ticket or altering its validity.

The ticket has different security measures. The Organization is not responsible for tickets that have not been purchased at the official points of sale mentioned in these general conditions of ticket sales.

All tickets must have the minimum conditions to pass the Festival access control so that it can be read in the electronic control by means of the validity of the code printed on it, as established in the previous paragraph.

Upon entering the venue, the public may be subject to a search in accordance with the legal provisions in force, not allowing the entry of objects that may be considered dangerous by the Organization or that are prohibited by the regulations in force:

  • Any object that may cause harm to the physical integrity of the attendees, such as sharp or blunt objects, glass objects, bottles, sharp or firearms, explosives, pyrotechnic material, laser pointers, sprays, aerosols, selfie sticks, flag poles, motorcycle helmets, ...
  • Any object or element considered likely to disturb, damage or impede the normal development of the activity.
  • Professional cameras, video cameras or recorders, drones.
  • Large suitcases or bags

Crutches, canes or similar means are exempted from the above list, only in the case of persons who, due to mobility reasons, must access the premises with such means in order to move around. As well as aerosols or similar objects required by medical prescription. These exceptions must be duly accredited by medical prescription or accreditation to allow access to the enclosure with them. Likewise, it will be essential to carry at all times the national identity card or non-Spanish attendees documents proving the identity of their countries of origin (NIE, passport, ...).

6. Intellectual and industrial property rights:

The attending public acknowledges and accepts that the Organization holds and is the owner of all intellectual and industrial property rights derived, directly or indirectly, from the artistic representations and performances or any others that may take place on the occasion of the Festival, without territorial or temporal limitation, and without any limitation other than those provided for in the current Intellectual Property Law.

Consequently, it is strictly forbidden, for publication or dissemination for commercial or advertising purposes, to capture, fix or record images or sounds without the prior written authorization of the Organization. Only the capture of images or recordings is permitted for the exclusive private and personal use of the user.

The attending public acknowledges and accepts that they may appear in images and/or recordings taken by different media for the subsequent dissemination and/or advertising of the Festival through any media for informative, promotional and/or commercial purposes of MAD COOL SUNSET, and accepts such use by the organization.

You are informed that such images may only be accessory, panoramic, general or public interest photographs, and similar, as well as those expressly agreed with the user, these being understood as interviews conducted with the user and consented to by the user. In no case shall a close-up of one or more persons be taken for the purposes described herein without their consent.

The attending public, therefore, authorizes the Organization to use and exploit the aforementioned images and/or recordings that may be made only during the celebration of the Festival and the subsequent dissemination of the same for the purposes indicated in the preceding paragraphs.

All this without prejudice to the possibility that assists users to exercise the corresponding rights of access, rectification, deletion, limitation of treatment, portability and opposition. For more details, you can consult the section "Data Protection and Data Processing" of our Legal Notice and General Conditions of Use, as well as our Privacy Policy.

7. Minimum age and minors

The Organization reminds that the minimum age established by law in the Community of Madrid for access to this type of shows is 16 years old.

Minors under 16 years of age will be allowed access as long as they are accompanied by an adult responsible for the minor, who must ensure their safety and correct behavior during the Festival.

Children under 8 years of age will not pay admission to the event.

Any minor consuming alcoholic beverages or tobacco will be expelled from the Festival.

Notwithstanding the foregoing, persons under 18 years of age will not be allowed to sell or consume alcoholic beverages or tobacco inside the premises.

The procedure and rules of access for minors are as follows:

Children from 0 to 8 years old: They do not need a ticket and must always be accompanied by a parent or legal guardian. They need to obtain a wristband that will be collected at the entrance to the enclosure. These minors are not allowed to consume alcohol or tobacco on the premises.

Children from 9 to 15 years old: They need a purchase ticket to access to the site. They must be accompanied by a parent or legal guardian or, if they cannot, by a person of legal age authorized by their parent or legal guardian. Minors are not allowed to consume alcohol or tobacco on the premises.

Minors who are 16 and 17 years old:They need a purchase ticket to access to the enclosure. They do not need to be accompanied by an adult. These minors are not allowed to consume alcohol or tobacco in the enclosure. Also in the case of minors, it will be essential to carry at all times the national identity card or non-Spanish attendees documents proving the identity of their countries of origin (NIE, passport, ...).

8. Protection and processing of personal data:

In accordance with the provisions of the current regulations on personal data protection, Regulation (EU) 2016/679 of 27 April 2016 (RGPD) and the Organic Law 3/2018 of 5 December, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD), you are informed that your data will be processed under the responsibility of CORPORATE MAD GROUP S. L. and may be used to manage your participation in concerts, activities, raffles and any other activity that depends on CORPORATE MAD GROUP S.L. as well as to be informed of issues related to CORPORATE MAD GROUP S.L.

By purchasing the ticket you consent to the processing of the data provided by CORPORATE MAD GROUP, S.L., without prejudice to your legal rights as a user (right of access, rectification, deletion, limitation of processing, portability and opposition). For more details, please consult the "Data Protection and Data Processing" section of our Legal Notice and General Conditions of Use, as well as our Privacy Policy.

9. Prohibition on the use of tickets for advertising purposes:

The possession of this ticket does not entitle its holder or third parties to use the same, or its content, for advertising, marketing or promotional purposes (including contests, gifts and / or sweepstakes) associated with the ticket holder or third party, without the prior consent of MAD COOL SUNSET. Failure to comply with this point shall entitle the organization to exercise those civil, criminal and/or administrative actions that according to law correspond to the advertiser and/or unauthorized user, without prejudice to subsequent claims for general damages caused to MAD COOL SUNSET, and shall indemnify the organizer for all damages that such unauthorized use may cause.

10. Capacity limitation:

The different areas of the different stages of the Festival have a legally established limited capacity that will be indicated in a perfectly visible way in each of these areas and stages, so that once this limit is reached, access to these areas will be cut off, communicating it to the attendees previously and for this reason. Consequently, the Organization will in no case be responsible for the impossibility of certain attendees to attend certain concerts or events that make up the Festival.

11. Claim forms

The Organizer will have complaint forms in the official model established by the Community of Madrid, available to the public of MAD COOL SUNSET in the places provided by the regulations in force in case they request them.

12. Safety and health within the Festival:

At the Festival site, access with food and drink will be allowed in quantities appropriate to their own consumption, in order to be able to prove to the Health Department the traceability of all food and drink consumed within the site, as well as the safety of all attendees, being the quantities allowed:

  • 1 sandwich -or similar product- per person
  • 1 bottle of water/refreshment without alcohol or similar of maximum 50 cl and without stopper (no glass, steel, or any other glass, steel or any other material that could be dangerous)

Within the enclosure there will be a series of points, free of charge, of drinking water, as well as different Stands where it will be possible to buy a wide range of drinking water, as well as different Stands where a wide variety of edible food will be available for purchase. edible food.

Drinks may only be purchased at the bars set up for this purpose, with a prohibition on the sale of alcoholic beverages to minors under 18 years of age. The sale of alcoholic beverages to minors under 18 years of age is forbidden.

13. Reserva legal

All attempts to defraud, break-in and/or for damage to private property caused directly or indirectly to the Organization, authorize the Organization to take legal directly or indirectly to the Organization, authorize the Organization to take the legal measures, both civil and criminal, that it deems both civil and penal measures that it deems appropriate against the perpetrators.