The acquisition of tickets represents the acceptance of the following conditions:
Once purchased, the ticket will not be exchanged, nor will the amount be refunded.
The organization reserves the right to alter or modify the festival's program.
Management reserves the right to refuse admission.
The entrance has different security measures. Management cannot be held responsible for any tickets that have not been purchased at official points of sale. Any ticket which has been amended, broken or with signs of falsification shall give authorization to management of depriving its bearer of access to the premises. Management reserves the right to undertake any legal measures mentioned in section 14. Management shall have the right to deny any access to the premises to any person who is in possession of a ticket that has any of the defects mentioned above.
The admission to the festival is subject to the fact of having the complete ticket in good conditions. There will be an entry control of the code at the time of the exchange of the entrance for the bracelet as well as a control of the chip of the bracelet when accessing the premises.
Upon entering the premises, the public may be subject to be searched in accordance with the current legal provisions, objects that may be considered dangerous by the festival's organization or are prohibited by current regulations, as well as photographic cameras, video or recorders will not be allowed inside the premises.
The public acknowledges and accepts that the organization holds and owns all intellectual, industrial and any other intellectual property rights, including, image rights, derived, directly or indirectly from artistic representations or any other that may take place as a result of the celebration of the festival without territorial or temporal limitation and without any other limitation than those provided in the current intellectual property law.
Consequently, the capture or recording of images or sounds without a prior written authorization of Mad Cool's management is strictly forbidden. The festival's organization may expel any person who fails to comply with the previous obligation not having the right of getting any refund for the amount of the ticket paid.
In case of a total cancellation of the festival, the organization will take responsibility on refunding the amount of the purchased ticket, on the other hand, the distribution cost that sales channels apply to the price of the ticket will not be refunded in any case by management given the fact that management is not a recipient of this amount and that the provision of this service is understood to be made at the time of the purchase of the ticket.
Once the ticket is purchased, it will not be changed or returned, except in case of cancellation of the festival. In case of total cancellation of the festival, management will take responsibility to refund the amount of the ticket. The total or partial cancellation of the event due to force majeure, in no case will result in the refund of the amount of the ticket. The distribution cost that the sales channels apply to the price of the ticket will not be refunded in any case by management, given the fact that management is not a recipient of this amount and that the provision of this service is understood to be made at the time of the purchase of the ticket. In case of cancellation of the festival the refund of the ticket can be made within (15) days from the scheduled event. There will be no refund once the (70%) of the festival has been completed. The bad weather conditions and any changes in the festival's schedule are not a matter of receiving the ticket's refund.
The public may appear on images taken by different media for broadcasting purposes through any means. The audience attending the event expressly authorizes, free of charge, the image capturing of their image as well as voice and name in order to allow maximum exploitation of the recordings that made be made during the celebration of the festival and its subsequent broadcasting made by the festival's organization or authorized third parties by management, through any means of communication, expressly consenting a promotional and / or commercial use of images captured during the festival. In the same way the attending public relinquishes to the festival's organization, free of charge, the patrimonial content of the right to own the right to self-image without temporal and spatial limitation, for its exploitation in any media or through any form of communication including their name in any type of advertising, promotion, publication (including internet) or any other mean even for promotional or informational purposes, as well as its display in any medium and / or format.
In no case may the public claim any amount of money to the festival's management for the exploitation of the images that may be used.
Management reminds people that the minimum age set by law, in the Community of Madrid, to enter this type of events is 16 years of age. Children under 16 years of age can enter the show as long as they are accompanied by an adult who is responsible for the minor and who will ensure the minor's safety and correct behaviour during the celebration of the festival. Any minor who consumes alcoholic beverages or tobacco will be expelled from the festival. Children under 8 years old will not pay entrance to the event.
In accordance with the provisions of Organic Law 15/1999, of December 13, on the protection of personal data you are informed that your data will be included in a file owned by Mad Cool Festival S.L and may be used to manage your participation in Mad Cool Festival S.L. activities, also inform the public of matters regarding Mad Cool Festival S.L. and also receive greetings by email.
In case you do not wish to give your consent so that you are not sent advertising and information of interest or greetings by email, send us an email to the following email address firstname.lastname@example.org indicating : (for example: "I do not give my consent for sending me any type of advertising and information by email and/ or I do not give my consent for any greetings by email" )
In the same way, you are informed about the possibility of exercising your right to access, rectification, cancellation and opposition at the address for these purposes of Mad Cool Festival S.L. in Avda. Felipe II s/n (WiZink Center) 28009 Madrid.
The festival's management may refuse access or expel from the premises the bearer of an entry, in case of non-compliance with the conditions imposed by the festival's personnel or in case it can reasonably be presumed that it will involve any situation of risk or danger to the bearer or other attendants, causing commotion or apparent or potential alcohol intoxication, the bearer of an entrance, that does not follow these rules will personally be held accountable for its own actions as well as posing a threat of injuring any other attendant or damage of property.
All attempts of fraud, trespass and / or damage to private property caused directly or indirectly to the festival's organization will give authorization to management on taking legal measurements, both civil and criminal which are deemed appropriate against the perpetrators.
The possession of this ticket does not entitle its owner or third parties to use it, or any of its content for advertising purposes, marketing or any kind of propaganda (including, contests, gifts, and /or raffles) which may be associated to the bearer of the ticket or any third party. Failure to fulfill this point will force the advertiser and / or non- authorized user to pay a penalty equivalent to one-thousand times the price of the most expensive ticket of the event without prejudice to subsequent claims for general damages. Moreover the incorporated license will also be nullified.
The different areas from the different stages of the festival have an established limited legal capacity, so that, once this limit is reached, access to these areas will be denied. Consequently the festival's organization will not be held responsible for the inability of any attendees attending certain concerts or events held at the festival.
Any claim must be accompanied by the submission of this ticket.
No food or drinks are allowed on the festival's premises. In case of medical needs. (celiac. etc.) a medical certificate must be presented to prove any kind of medical condition. Once this ticket has been exchanged for the bracelet in the designated area, the bracelet then becomes the element that certifies the right acquired. The loss of the bracelet will imply the loss of the right of admission, for this reason we recommend you use the service "Sending bracelet at home" by doing so, you will avoid the unnecessary delays that can be produced by the crowds when collecting the bracelet. In case of not using the service " Sending bracelet at home" you must change your ticket for your bracelet upon your arrival at the festival, since you will not be allowed to enter the festival without it. The bracelet exchange post will be located at the entrance to the festival's site. You must take care of your bracelet, that it stays in perfect condition. It's made of a durable material but it's not unbreakable. Be careful with it, especially when showering, since damage or broken bracelets will not be accepted. Under no circumstances, and until the end of the festival, try to remove the bracelet, as it can break, therefore losing your right to access the venue. Keep your bracelet when leaving the premises as you will be needing it to enter again.
The festival's organization reserves the right to modify, alter or cancel the dates of the event as well as to modify or cancel the contents of these conditions of sale at any time without the festival organization incurring in any liability towards the purchasers or third parties with the sole obligation to inform the attending public about it through the channels and / or means that the festival's organization considers appropriate.