Official tickets can only be purchased through MAD COOL TICKETS. Mad Cool does not guarantee the authenticity of tickets that have not been acquired through our official sales channels.
A maximum of 10 tickets can be acquired per purchase. All wristbands purchased in one purchase will be shipped to a single address.
Yes, tickets are not nominative. However, please note that reselling tickets is illegal in Spain under certain conditions, as stated in our general terms and conditions of ticket sales and access, which you should read before purchasing your ticket.
No. You can purchase a pass for Mad Cool, which grants access to the venue for all festival days, or buy a day ticket that provides access to the venue for one of the four days (the day of your choice).
Performance times will not differ significantly from their usual tour shows. The schedule and stage for each artist will be announced a few weeks before the festival. Keep in mind that this is a multi-artist event, so the advertised show times may be subject to changes due to live event conditions.
Once purchased, tickets cannot be exchanged or refunded except for legally stipulated reasons included in our general terms and conditions of ticket sales and access.
With wristband shipping to mainland Spain, Balearic Islands, Canary Islands, Ceuta, and Melilla:
For international purchases:
With international wristband shipping:
The countries we ship the wristband to are: Portugal, France, Italy, Germany, the United Kingdom, Switzerland, Belgium, Luxembourg, the Netherlands, Austria, Ireland, Sweden, Finland, Denmark, the Czech Republic, Poland, Romania, Hungary, Slovenia, Bulgaria, Croatia, Slovakia, Estonia, Lithuania, Latvia, Norway, and Greece.
With wristband delivery to mainland Spain, the Balearic Islands, the Canary Islands, Ceuta and Melilla:
With international wristband delivery:
*The countries to which we send the wristband are: Portugal, France, Italy, Germany, the United Kingdom, Switzerland, Belgium, Luxembourg, the Netherlands, Austria, Ireland, Sweden, Finland, Denmark, the Czech Republic, Poland, Romania, Hungary, Slovenia, Bulgaria, Croatia, Slovakia, Estonia, Lithuania, Latvia, Norway, and Greece.
All tickets and passes grant access to the festival venue and all performances scheduled across different stages.
If you have purchased a VIP ticket, you will also enjoy exclusive benefits such as:
If you have already checked your spam folder and still haven’t received your ticket, you should contact the ticketing provider where you made the purchase through their customer service channel.
General sales of full festival ticket will begin on December 23, 2025, at 10 a.m. through the following online sales channel:
MAD COOL TICKETS (https://www.madcooltickets.es)
With wristband shipping to mainland Spain, Balearic Islands, Canary Islands, Ceuta, and Melilla:
For international purchases:
With international wristband shipping:
The countries we ship the wristband to are: Portugal, France, Italy, Germany, the United Kingdom, Switzerland, Belgium, Luxembourg, the Netherlands, Austria, Ireland, Sweden, Finland, Denmark, the Czech Republic, Poland, Romania, Hungary, Slovenia, Bulgaria, Croatia, Slovakia, Estonia, Lithuania, Latvia, Norway, and Greece.
The event will be held on Sunday, 13th July 2025, at the same venue as Mad Cool Festival 2025, the Iberdrola Music venue.
You have two options:
• If you already have a pass or ticket for Mad Cool Festival 2025, you will receive an email with a special link to purchase your ticket at a reduced price of €15 + booking fees. Quantities are limited.
• If you don’t have a ticket for Mad Cool Festival, you can buy your ticket for Brunch Electronik x Mad Cool separately at www.madcooltickets.com starting at €30 + booking fees. The price will increase as availability decreases.
No, entry to Brunch Electronik x Mad Cool is sold separately and is not included in the 3-day passes for Mad Cool Festival 2025.
Tickets will be available from Friday, 31st January at 11:00 AM via www.madcooltickets.com
Tickets will only be sold online, and access wristbands will be collected at designated points to be announced later. Wristbands will not be sent to your home.
Yes, you can purchase up to 10 tickets in a single transaction, subject to availability.
Refunds or exchanges for purchased tickets will not be allowed, except in the event of a cancellation.
All updated information can be found on the official website www.madcooltickets.com and on the social media channels of Mad Cool Festival and Brunch Electronik.
The wristband is the means through which you can purchase various goods and services offered by the Festival within the venue, both in cash and by card. The wristband will serve as your "identification" inside the venue. To pay with the wristband at the festival, you will need to top it up before and/or during the festival. We recommend checking the FAQs on wristband top-ups in the upcoming 'Wristband Top-up' section.
Shipping will begin in May and will continue until the end of June.
There is no minimum top-up amount, nor is there a limit on top-ups; you can top up your wristband as many times as you wish.
Check the address in your Mad Cool Area profile to ensure it arrives at the correct destination.
The wristband will be sent to the address you have entered in your Mad Cool Area profile.
In addition to Spain, we also ship to Portugal, France, Italy, Germany, the United Kingdom, Switzerland, Belgium, Luxembourg, the Netherlands, Austria, Ireland, Sweden, Finland, Denmark, the Czech Republic, Poland, Romania, Hungary, Slovenia, Bulgaria, Croatia, Slovakia, Estonia, Lithuania, Latvia, Norway, and Greece.
If your country is not on this list, it means your ticket does not include wristband shipping. In this case, you will need to collect it at the festival entrance by showing your ticket. We will provide collection details later on.
You can modify the address in your Mad Cool Area profile as long as your wristband has not yet left the warehouse. We recommend checking your details and updating the address as soon as possible. Once the wristband has been processed and/or dispatched from the warehouse, you can track its status in Mad Cool Area.
Within your Mad Cool Area profile, you can select the relevant option ("I don't want to receive my wristband at home") in the "Your Details" section.
If you selected this option, you will need to collect your wristband at the festival wristband point before entering, by showing your ticket. We will provide more information about the location of this point later on.
If you have any issues with your wristband, you can contact us at pulseras@madcool.es
If your wristband is damaged during the festival, you must visit the incident point where your wristband will be replaced, invalidating the previous one.
Yes, we can deactivate the wristband in case of loss or theft. Email us at pulseras@madcool.es before the festival or visit the incident point during the festival and we will assist you.
It is the online platform where you can check and modify your shipping details to correctly receive your wristband. Additionally, Mad Cool Area allows you to view your tickets and top up your wristband.
You can access Mad Cool Area from https://madcoolarea.es/ You will need your purchase reference and the email you used to buy your ticket to access your profile.
The purchase reference is your order number. For tickets purchased through Ticketmaster, you can find the Reference Number both in the confirmation email and on the ticket itself. It appears as REF and consists of seven digits.
If you do not have this number, you will need to request it from the corresponding ticketing service or check it in your Ticketmaster profile. Here are the contact channels for the ticketing services:
Ticketmaster: https://help.ticketmaster.es/hc/es/articles/360001830337-Canales-de-contacto
Check that the email you are trying to access with is the one you used for the purchase. In the case of Ticketmaster, it is the one linked to your Ticketmaster account. Make sure there are no spaces before or after the email address. Check that the reference number is correct. Ensure there are no spaces before or after the number. If you still cannot access it, please send us an email with your details to pulseras@madcool.es
If you purchased tickets at different times and/or have multiple purchases, you will need to log in once for each purchase. Use each order number to access and view the tickets for each purchase. If you still cannot see the tickets after following these steps, please contact us via email at pulseras@madcool.es
If you have already checked your SPAM folder and still have not received your tickets, you will need to contact the ticketing service where you made the purchase. Here are the contact channels:
Ticketmaster: https://help.ticketmaster.es/hc/es/articles/360001830337-Canales-de-contacto
You can enter the venue without being accompanied by an adult from the age of 16 onwards.
Yes, but you must be accompanied by your parent or legal guardian. If they are unavailable, you must be accompanied by an adult authorized by your parent or legal guardian (authorization form available in the terms of sale) and carry the authorization with you.
Tickets are free for children aged 0 to 8. They must always enter and stay accompanied by their parent or legal guardian, or if they are unavailable, by an adult authorized by their parent or legal guardian (authorization form available in the terms of sale). At the venue, children under 8 must collect their wristbands at the ticket office.
Ticket prices are the same for people with reduced mobility. They can access areas designated for people with reduced mobility along with a companion (with their own ticket).
To purchase tickets for people with reduced mobility, please contact us at +34 932 88 70 33.
Yes, people with reduced mobility must purchase a specific PMR (Person with Reduced Mobility) ticket. This ticket grants access to the venue through an exclusive entrance and access to designated platforms to enjoy the festival in optimal conditions.
Ticket prices are the same for people with reduced mobility. To purchase tickets for people with reduced mobility, please contact us at +34 932 88 70 33.
Yes, people with reduced mobility who do not use a wheelchair but require an adapted space can also purchase a PMR ticket. These tickets allow access to the venue through an exclusive entrance and the use of designated platforms, subject to availability and prioritizing those who need it most for safety and comfort reasons.
To purchase tickets for people with reduced mobility, please contact us at +34 932 88 70 33.
APMR tickets are exclusively for companions of people with reduced mobility (PMR). They allow access to the festival through the exclusive PMR entrance to facilitate entry into the venue.
Important:
Exception: If a PMR attendee requires their APMR companion to assist them on the platform, access will be granted to the companion as long as there is available space and reasonable criteria are followed to ensure the safety and comfort of all attendees. We appreciate your cooperation in making the festival an enjoyable experience for everyone.
