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MAD COOL TICKETS (https://madcooltickets.com)
You can purchase up to 10 tickets per transaction. All wristbands purchased in the same transaction will be shipped to a single address.
Yes, tickets are not personalized. However, please note that reselling tickets is illegal in Spain under certain circumstances as stated in our Terms and Conditions of Ticket Sales and Access, which you must read before purchasing your ticket.
No. You can purchase a pass for Mad Cool, which grants access to the venue for all festival days, or buy a day ticket that provides access to the venue for one of the four days (the day of your choice).
Performance times will not differ significantly from their usual tour shows. The schedule and stage for each artist will be announced a few weeks before the festival. Keep in mind that this is a multi-artist event, so the advertised show times may be subject to changes due to live event conditions.
Tickets cannot be exchanged or refunded once purchased, except in cases provided by law and outlined in our ticket sales terms and conditions.
With wristband shipping to mainland Spain, Balearic Islands, Canary Islands, Ceuta, and Melilla:
For international purchases:
With wristband delivery to mainland Spain, the Balearic Islands, the Canary Islands, Ceuta and Melilla:
With international wristband delivery:
*The countries to which we send the wristband are: Portugal, France, Italy, Germany, the United Kingdom, Switzerland, Belgium, Luxembourg, the Netherlands, Austria, Ireland, Sweden, Finland, Denmark, the Czech Republic, Poland, Romania, Hungary, Slovenia, Bulgaria, Croatia, Slovakia, Estonia, Lithuania, Latvia, Norway, and Greece.
All tickets and passes grant access to the festival venue and all performances scheduled across different stages.
If you have purchased a VIP ticket, you will also enjoy exclusive benefits such as:
If you have already checked your spam folder and still haven't received your ticket, you should contact the ticketing company where you made the purchase directly at atencionmadcool@ingresse.com
Mad Cool members will have access to special prices through a purchase link sent to their email. They must enter their membership code during the purchase process.
The code consists of 8 to 11 alphanumeric characters. If you’ve forgotten it, you can contact us at the following email: socios@madcool.es.
The pre-sale period for passes will run from December 1st at 10 a.m. to December 4th at 9:59 a.m.
With wristband delivery to mainland Spain, the Balearic Islands, the Canary Islands, Ceuta and Melilla:
General sales of full festival ticket will begin on December 4, 2025, at 10 a.m. through the following online sales channel:
MAD COOL TICKETS (www.madcooltickets.com)
With wristband shipping to mainland Spain, Balearic Islands, Canary Islands, Ceuta, and Melilla:
For international purchases:
General sales of full festival ticket will begin on December 4th, 2025, at 10 a.m. through the following online sales channel:
MAD COOL TICKETS (www.madcooltickets.com)
With wristband shipping to mainland Spain, Balearic Islands, Canary Islands, Ceuta, and Melilla:
For international purchases:
Ticket prices are the same for people with reduced mobility. They can access the designated areas for people with reduced mobility with one companion (who also has a festival ticket).
Yes, people with reduced mobility must purchase a specific PMR (Person with Reduced Mobility) ticket. This ticket allows access to the venue via an exclusive lane and access to the designated platforms to enjoy the festival in optimal conditions.
The ticket price is the same for people with reduced mobility. If you wish to purchase tickets for People with Reduced Mobility, please request them by emailing atencionmadcool@ingresse.com
Yes, people with reduced mobility must purchase a specific PMR (Person with Reduced Mobility) ticket. This ticket allows access to the venue via an exclusive lane and access to the designated platforms to enjoy the festival in optimal conditions.
Yes, people with reduced mobility who do not use a wheelchair but require an adapted space can also purchase a PMR ticket. These tickets allow access to the venue via an exclusive lane and the use of the designated platforms, subject to availability and with priority given to those who need it most for reasons of safety and comfort for all festival attendees.
APMR tickets are exclusively for companions of people with reduced mobility (PMR). They allow access to the festival through the exclusive PMR entrance to facilitate entry into the venue.
Important:
Exception: If a PMR attendee requires their APMR companion to assist them on the platform, access will be granted to the companion as long as there is available space and reasonable criteria are followed to ensure the safety and comfort of all attendees. We appreciate your cooperation in making the festival an enjoyable experience for everyone.
Is the hotel reservation platform, through which you can book your stay in a wide selection of hotels and enjoy the days of the festival with all the comfort.
Mad Cool Travel only offers the option of booking hotels that are within the Region of Madrid.
Yes, it is necessary to have a GA ticket or a Day ticket for Mad Cool Festival.
Yes, with a maximum of 3 people per room.
For any changes you need, please contact by email: booking.mct@azulmarino.com
For any questions or incident, please contact this email address: booking.mct@azulmarino.com
The wristband will be delivered at the hotel where you made the reservation, at the time of check-in.
You can enter the venue without being accompanied by an adult from the age of 16 onwards.
Yes, but you must be accompanied by your parent or legal guardian. If they are unavailable, you must be accompanied by an adult authorized by your parent or legal guardian (authorization form available in the terms of sale) and carry the authorization with you.
Tickets are free for children aged 0 to 8. They must always enter and stay accompanied by their parent or legal guardian, or if they are unavailable, by an adult authorized by their parent or legal guardian (authorization form available in the terms of sale). At the venue, children under 8 must collect their wristbands at the ticket office.
