Offcanvas Menu
MAD COOL TICKETS (https://madcooltickets.com)
You can purchase up to 10 tickets per transaction. All wristbands purchased in the same transaction will be shipped to a single address.
Yes, tickets are not personalized. However, please note that reselling tickets is illegal in Spain under certain circumstances as stated in our Terms and Conditions of Ticket Sales and Access, which you must read before purchasing your ticket.
No. Mad Cool is a multi artist music festival, which means your ticket or pass gives you access to the venue and the full programme, not to the performance of one specific artist. You can buy a Mad Cool pass, which gives you access to the venue on all festival days, or purchase a one day ticket, which gives you access to the venue on one of the four days, whichever day interests you most.
Performance times will not differ significantly from their usual tour shows. The schedule and stage for each artist will be announced a few weeks before the festival. Keep in mind that this is a multi-artist event, so the advertised show times may be subject to changes due to live event conditions.
Tickets cannot be exchanged or refunded once purchased, except in cases provided by law and outlined in our ticket sales terms and conditions.
With wristband shipping to mainland Spain, Balearic Islands, Canary Islands, Ceuta, and Melilla:
For international purchases:
With wristband delivery to mainland Spain, the Balearic Islands, the Canary Islands, Ceuta and Melilla:
With international wristband delivery:
*The countries to which we send the wristband are: Portugal, France, Italy, Germany, the United Kingdom, Switzerland, Belgium, Luxembourg, the Netherlands, Austria, Ireland, Sweden, Finland, Denmark, the Czech Republic, Poland, Romania, Hungary, Slovenia, Bulgaria, Croatia, Slovakia, Estonia, Lithuania, Latvia, Norway, and Greece.
All tickets and passes grant access to the festival venue and all performances scheduled across different stages.
If you have purchased a VIP ticket, you will also enjoy exclusive benefits such as:
If you have already checked your spam folder and still haven't received your ticket, you should contact the ticketing company where you made the purchase directly at atencionmadcool@ingresse.com
It is the online platform where you can check and modify your shipping details to correctly receive your wristband. Additionally, Mad Cool Area allows you to view your tickets and top up your wristband when available
You can access Mad Cool Area from https://madcoolarea.es
You’ll need the code from one of your tickets and the email address you used to make the purchase to access your profile.
The purchase reference is the alphanumeric code located just below the QR on your ticket.
Make sure the email you are using to log in is the same one used for the purchase. In the case of Ingresse, it should be the one linked to your Ingresse account. Check that there are no spaces before or after the email.
Also, ensure that the ticket code is correct, and that there are no spaces before or after the code.
If you still cannot access it, please send us an email with your details to pulseras@madcool.es
If you made purchases at different times and/or have multiple orders, you’ll need to log in once for each purchase.
If you still cannot see the tickets after following these steps, please contact us via email at pulseras@madcool.es
If you’ve already checked your SPAM folder and still haven’t received your tickets, you’ll need to get in touch with atencionmadcool@ingresse.com
General sales of full festival ticket will begin on December 4, 2025, at 10 a.m. through the following online sales channel:
MAD COOL TICKETS (www.madcooltickets.com)
With wristband shipping to mainland Spain, Balearic Islands, Canary Islands, Ceuta, and Melilla:
For international purchases:
General sales of full festival ticket will begin on December 4th, 2025, at 10 a.m. through the following online sales channel:
MAD COOL TICKETS (www.madcooltickets.com)
With wristband shipping to mainland Spain, Balearic Islands, Canary Islands, Ceuta, and Melilla:
For international purchases:
The wristband is the method through which you can purchase the various goods and services available within the festival grounds, using either cash or card.
The wristband will also serve as your identification within the venue. To pay with your wristband at the festival, you will need to top it up before and/or during the event.
We recommend checking the FAQs on wristband top-ups in the “Wristband Top-Up” section, which will be available soon.
Shipping will begin in May and continue until the end of June.
Please check the address in your Mad Cool Area profile to ensure it is correct.
Your wristband will be sent to the address provided in your Mad Cool Area profile. We currently ship to Spain, Portugal, France, Italy, Germany, the United Kingdom, Switzerland, Belgium, Luxembourg, the Netherlands, Austria, Ireland, Sweden, Finland, Denmark, the Czech Republic, Poland, Romania, Hungary, Slovenia, Bulgaria, Croatia, Slovakia, Estonia, Lithuania, Latvia, Norway and Greece.
If your country is not listed, it means your ticket does not include wristband delivery.
In this case, you will need to collect your wristband at the festival entrance or at designated collection points by showing your ticket. More information on collection will be provided soon.
Yes, you can update your address in your Mad Cool Area profile as long as your wristband has not yet been dispatched. We recommend reviewing and updating your details as soon as possible.
Once the wristband has been processed and/or dispatched, you will be able to track its status via Mad Cool Area.
In your Mad Cool Area profile, you can select the relevant option (“I do not want my wristband delivered”) in the “Your Details” section.
If you choose this option, you will need to collect your wristband at the festival wristband collection point before entering, by presenting your ticket. More details on the location will be provided soon.
If you have any issues with your wristband, you can contact us at pulseras@madcool.es
If your wristband is damaged during the festival, you must visit the incident point where your wristband will be replaced, invalidating the previous one.
Yes, we can deactivate the wristband in case of loss or theft. Email us at pulseras@madcool.es before the festival or visit the incident point during the festival and we will assist you.
Yes. You will need the QR code on your physical wristband to request a refund of any remaining balance after the festival, so please do not throw it away.
To ensure the correct delivery of wristbands to your home address, we have set a deadline depending on the delivery destination. Tickets purchased after these dates will require wristband collection directly at the festival.
Yes, as soon as you receive your wristband, you can top it up through your Mad Cool Area profile or using your QR code.
We recommend topping up your wristband before arriving at the festival to avoid queues. (If you are unsure how to access it, please refer to the Mad Cool Area FAQs section.
You can top up your wristband before the festival via your Mad Cool Area profile in the “Top Up Your Wristband” section, through the App, using the QR code printed on your wristband, or during the festival itself at the top-up points around the venue.
To top up your wristband online through Mad Cool Area, simply go to the “My Tickets” section and select the ticket linked to the wristband you wish to top up, then click on “Top Up Wristband”.
Top-ups via the App will be available soon.
To top up your wristband, simply scan the QR code on the wristband using your mobile device.
Yes, there will be top-up stations available at the festival venue. However, we recommend topping it up beforehand to save time.
If you experience any issues topping up your wristband, please contact us at atencionalcliente@madcool.es
At the venue, you can top up your wristband as many times as you wish using cash, card, or online payment methods. Once topped up, you will be able to enjoy all festival services.
Yes, you can top up your wristband with cash or card at the physical top-up points located inside the venue.
Yes, once the refund request window opens, scan the QR code on your wristband, complete the form, and request a refund for any remaining balance.
Important: Please keep your wristband safe in order to request a refund for any remaining balance!
You will have one month to submit your refund request, from 11:59am on Tuesday 14 July until 11:59am on Friday 14 August.
No, there is no fee for refunding any remaining balance.
The remaining wristband balance will be refunded once the refund request period has ends and all valid requests submitted the deadline have been processed.
You will need the QR code on your wristband in order to request a balance refund.
Please remember to keep your wristband safe so you can request a refund for any remaining balance.
If you lose your wristband, please contact us at: pulseras@madcool.es
The festival offers an automatic locker service so you can safely store your belongings and enjoy the event without any worries.
The service is managed by Mobile Locker, a specialist company providing secure and easy-to-use automatic locker systems.
Different locker sizes are available to suit your needs. You will be able to check the available dimensions and choose the option that best suits you during the booking process.
You may store any item that fits inside the rented locker, provided it is not a prohibited item. Please note: the price is per locker, not per item.
The following items may not be stored:
The festival and the service provider are not responsible for items stored in the lockers. We recommend that you do not store high-value items.
You may hire a locker for the duration of the festival or for the period selected during the booking process (minimum 1 day, subject to availability).
Yes, you may request an extension by contacting the support service, subject to availability.
You may access your locker at any time during the festival opening hours.
Yes. You may access your locker as many times as needed during the rental period.
If you do not collect your belongings within the booked period, an additional charge may apply for extra time. At the end of the festival, any uncollected items will be handed over to Lost Property.
Yes, the lockers include a power socket for charging mobile devices. Charging cables are not included.
Once your booking has been completed, you will receive a locker number and will be able to access it using an alphanumeric code.
Yes.
Your booking will be validated on the day of the event at the designated terminals. At that point, you will be able to link your wristband to open the locker.
If you lose your code, you can recover it by contacting the locker provider’s support service. Support staff will also be available at the festival.
In the event of an issue, lockout or any technical problem, you can contact the support service, which will be available on-site throughout the festival.
Ticket prices are the same for people with reduced mobility. They can access the designated areas for people with reduced mobility with one companion (who also has a festival ticket).
Yes, people with reduced mobility must purchase a specific PMR (Person with Reduced Mobility) ticket. This ticket allows access to the venue via an exclusive lane and access to the designated platforms to enjoy the festival in optimal conditions.
The ticket price is the same for people with reduced mobility. If you wish to purchase tickets for People with Reduced Mobility, please request them by emailing atencionmadcool@ingresse.com
Yes, people with reduced mobility must purchase a specific PMR (Person with Reduced Mobility) ticket. This ticket allows access to the venue via an exclusive lane and access to the designated platforms to enjoy the festival in optimal conditions.
Yes, people with reduced mobility who do not use a wheelchair but require an adapted space can also purchase a PMR ticket. These tickets allow access to the venue via an exclusive lane and the use of the designated platforms, subject to availability and with priority given to those who need it most for reasons of safety and comfort for all festival attendees.
APMR tickets are exclusively for companions of people with reduced mobility (PMR). They allow access to the festival through the exclusive PMR entrance to facilitate entry into the venue.
Important:
Exception: If a PMR attendee requires their APMR companion to assist them on the platform, access will be granted to the companion as long as there is available space and reasonable criteria are followed to ensure the safety and comfort of all attendees. We appreciate your cooperation in making the festival an enjoyable experience for everyone.
Is the hotel reservation platform, through which you can book your stay in a wide selection of hotels and enjoy the days of the festival with all the comfort.
Mad Cool Travel only offers the option of booking hotels that are within the Region of Madrid.
Yes, it is necessary to have a GA ticket or a Day ticket for Mad Cool Festival.
Yes, with a maximum of 3 people per room.
For any changes you need, please contact by email: booking.mct@azulmarino.com
For any questions or incident, please contact this email address: booking.mct@azulmarino.com
The wristband will be delivered at the hotel where you made the reservation, at the time of check-in.
You can enter the venue without being accompanied by an adult from the age of 16 onwards.
Yes, but you must be accompanied by your parent or legal guardian. If they are unavailable, you must be accompanied by an adult authorized by your parent or legal guardian (authorization form available in the terms of sale) and carry the authorization with you.
Tickets are free for children aged 0 to 8. They must always enter and stay accompanied by their parent or legal guardian, or if they are unavailable, by an adult authorized by their parent or legal guardian (authorization form available in the terms of sale). At the venue, children under 8 must collect their wristbands at the ticket office.
Only bags, backpacks or handbags measuring no more than 30 cm x 30 cm and made of soft, non-rigid material are permitted. All items may be inspected at the entrance.
The following items are not permitted:
• Glass bottles, glass containers or rigid containers
• Heavy or dangerous metal objects
• Motorcycle helmets
• Suitcases, chairs, folding chairs or trolleys
• Large portable chargers / power banks
• Flares, firecrackers, fireworks or laser pointers
• Weapons or any item that could be used as a weapon
• Illegal drugs or controlled substances
• Sprays or aerosols of any kind (including deodorants or perfumes)
• Selfie sticks
• Inflatables of any type or size
• Umbrellas of any type or size
• Any item that may disrupt the normal running of the event or compromise safety
• Any item considered dangerous, harmful or offensive, including clothing, banners or flags displaying offensive content
The organisers reserve the right to refuse entry with any item not listed above that is considered dangerous.
Non-professional cameras are permitted. Professional cameras, interchangeable lenses, tripods, external flash equipment, and professional or semi-professional audio or video recording equipment are not permitted.
Yes, provided they do not have rigid poles, are not excessively large, and do not contain offensive, discriminatory or violent messages.
Yes. Bulky, heavy or throwable items will not be permitted, at the discretion of security staff. Items must not exceed 500 grams or 500 millilitres.
These rules may be updated for safety reasons or to comply with current regulations.
We recommend checking this section before attending the festival.
