07-06-2020
When can I ask for my refund?
The festival refund process will commence once our authorities declares “Force Majeure” and stablish the process the refund process to be applied. Please check out here our latest announcement regarding our current situation: https://madcoolfestival.es/en/news/current-situation
Will we have the information about the artists that will perform at Mad Cool 2021 before the refund process starts?
Yes, we are working now in our line up and we will release all the names as soon as possible so you can make a decision regarding your ticket. You will have the info soon.
Will Taylor Swift play at Mad Cool 2021?
We are already working to try and have her on the next edition. We will keep you informed.
I bought a refund insurance with my ticket. How should I proceed with my refund?
The “No assitance” insurance is a service provided directly by ticketing companies and therefore it’s not related to Mad Cool. In order to get your refund, you must contact your ticketing agent directly and they will let you know how to proceed. If there is any news regarding this subject we will keep you informed through our website & socials.
I bought the FNAC pack. Can I also ask for a refund?
Yes, The FNAC pack contains a ticket for the festival and therefore the value of this ticket will have the same refund process as any other, once its stablished.
Will my ticket be valid for 2021?
Yes, all the tickets that have been acquired through our official ticketing channels (Festicket, Ticketmaster & Fnac) will continue to be valid for next edition. We will give you more details soon.
What will happen with the tickets we pay by installments?
Due to the current situation, Festicket has paused the payment plans. Once the refund process is stablished, they will get in touch with you so you can decide what you would like to do with your ticket.
What dates will Mad Cool 2021 take place?
Mad Cool 2021 will take place on July 7,8,9 & 10th
Will it happen in Madrid?
Yes, 2021 edition will happen in Madrid.
I bought a ticket to see a specific artist. If the artist changes its performance day, will I be able to change it?
Don’t worry, there will be a solution for every case. We will give you information soon.
Has the festival been officially canceled?
No, the festival hasn´t been officially canceled yet as this is a decision we can’t make unilaterally. What we have tried to explain in our last announcement is that, unfortunately, the current situation forces us to move our fifth anniversary to 2021. However, we are still waiting for the authorities to give instructions regarding mass gatherings so we can officially cancel, guaranteeing the best solution for every case.
I bought my ticket trough the Santander bank pre-sale. Do I have the same rights as everybody else?
Yes. You can either keep your ticket or ask for a refund, the same as everybody else and following the same process.
Where can I ask for my hotel reservation to be cancelled if I made a reservation through Mad Cool Travel website?
You can call 902 200 400 or send an email to reservas@bthetravelbrand.com
