The wristband is the only access and payment method of the festival. It will work as your "ID" as a Mad Cooler.
Shipping will begin in May and will last until the end of June.
Between May and June. 24 hours before you receive your wristband you will receive a message confirming your delivery either by phone or email from Correos Express (for shipments to Spain).If for any reason the delivery cannot be made on the scheduled date, Correos Express will contact you at the email or phone number you previously provided in your Mad Cool Area, to arrange where and how the new delivery will take place.
Between the months of May and June. If you have any questions about your order, you can contact directly pulseras@madcool.es
If you reside outside of Spain and Europe, you will be able to pick up your wristband at the festival entrance. We will inform you through our channels about where this point will be located.
Your wristband will be sent to the address you entered in your Mad Cool Area profile (Spain, Portugal, France, Italy, Germany, United Kingdom, Switzerland, Belgium, Luxembourg, Netherlands, Austria, Ireland, Sweden, Finland, Denmark, Czech Republic, Poland, Romania, Hungary, Slovenia, Bulgaria, Croatia, Slovakia, Estonia, Lithuania, Latvia, Norway, Greece and Serbia). Check the address to make sure it arrives at the correct destination. For people who bought their ticket without sending a wristband (eTicket), you will have to pick it up at the wristband pick up point at the festival.
You can change the address as long as your wristband has not left the warehouse, so we recommend that you check your details and change the address as soon as possible. Once the wristband has left the warehouse, you will be able to check this in the Mad Cool Area
You can click on the corresponding checkbox located in ¨Your Details¨ in Mad Cool Area ("I don´t want to receive my wristband at home"). Then you will be able to pick up your wristband at the festival´s wristband pick up point, before entering the festival. We will give you more information about the location of this wristband pick up point later.
24 hours before receiving your wristband, you will receive a message from Correos Express (only for shipments to Spain) by phone or email. They will give you a tracking number from where you can check the status of your shipment.
If you have any problem with your wristband you can contact us by email at pulseras@madcool.es
If you lose your wristband before the festival, please contact us at pulseras@madcool.es
In case you lose it inside the festival, you must go to the incident area at the entrance of the venue to get a new access wristband that will invalidate the previous one.
Yes, you can top up your wristband before arriving at the festival. We recommend that you do it in advance to avoid any waits.
You can top up your wristband through the Mad Cool Area, through our official APP, and at the physical recharge points within the festival.
It is the area within Mad Cool Festival where you can check and modify your shipping information in order to receive your wristband properly. In addition, Mad Cool Area allows you to check your tickets and recharge your wristband too (coming soon).
You can access Mad Cool Área from https://madcoolarea.es/. If you are a Ticketmaster / Mad Cool Tickets or Lyte customer, you will need your purchase reference and the email with which you purchased your ticket to access your profile.
The purchase reference is the order number.
For tickets purchased on Ticketmaster you can find the reference number on both the purchase confirmation email and on the ticket. It appears as REF and has seven digits:
On Lyte tickets it appears as Order# and has 7 digits:
If you do not have this number, you must request it from the corresponding ticketing company or check them in your Ticketmaster or Lyte profile
If you have purchased at different times and/or have multiple purchases, you will need to log in as many times as you have purchased. Use each order number to log in and view the tickets for each purchase.
If you still can not see the tickets following these steps, please contact us at pulseras@madcool.es
In these cases, you will have to contact the ticket office where you made the purchase. These are the contact fill out forms for each of the ticket offices:
Lyte: https://support.lyte.com/hc/en-us/requests/new?ticket_form_id=4428210598043
Ticketmaster: https://help.ticketmaster.es/hc/es
A maximum of 20 tickets can be acquired per purchase. All wristbands purchased in one purchase will be shipped to a single address.
Yes, the tickets are not nominative. We remind you though that resale is illegal in Spain.
No. You can buy your season ticket for Mad Cool and you will have access to the site during all the days of the festival or, if not, you can buy a day ticket that gives you access to the site one of the three days (the day you are most interested in).
The duration will not vary that much from the rest of the shows of their respective tours. The schedule and stage where each artist performs will be published a few weeks before the festival
Tickets once purchased cannot be exchanged or refunded, based on our ticketing conditions.
With wristband delivery to the peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla
Regular season ticket - 189€ + distribution costs.VIP Season Ticket - 480€ + booking fee.
With wristband shipment to European countries*:Regular Pass - €195 + booking fee.VIP Pass - €490 + booking fee.
*The European countries to which we ship the wristband are: Portugal, France, Italy, Germany, United Kingdom, Switzerland, Belgium, Luxembourg, Netherlands, Austria, Ireland, Sweden, Finland, Denmark, Czech Republic, Poland, Romania, Hungary, Slovenia, Bulgaria, Croatia, Slovakia, Estonia, Lithuania, Latvia, Norway, Greece and Serbia.
Without bracelet delivery (countries outside Europe):
Standard ticket - 189€ + shipping and handling.VIP Pass - €480 + booking fee.
With delivery of the festival wristband to mainland Spain, Balearic Islands, Canary Islands, Ceuta and Melilla:
Normal day ticket - 85€ + distribution costs.VIP day ticket - 185€ + booking fee.With delivery of the wristband to European countries*:
*The European countries to which we ship the wristband are: Portugal, France, Italy, Germany, United Kingdom, Switzerland, Belgium, Luxembourg, Netherlands, Austria, Ireland, Sweden, Finland, Denmark, Czech Republic, Poland, Romania, Hungary, Slovenia, Bulgaria, Croatia, Slovakia, Estonia, Lithuania, Latvia, Norway, Greece and Serbia.
Without bracelet delivery (countries outside Europe):
Regular season ticket - 85€ + shipping and handling.VIP Pass - 185€ + booking fee.
Is the hotel reservation platform, through which you can book your stay in a wide selection of hotels and enjoy the days of the festival with all the comfort.
Mad Cool Travel only offers the option of booking hotels that are within the Region of Madrid.
No, it is not necessary to have a GA ticket or a Day ticket for Mad Cool Festival.
Yes, with a maximum of 4 people per room.
For any changes you need, please contact by email: madcooltravel@flowo.com
For any questions or incident, please contact this email address: madcooltravel@flowo.com
You can enter the festival without the need to be accompanied by a person of legal age from 16 years old.
You can enter, but you must be accompanied by a parent or legal guardian. If they cannot, you must be accompanied by a person of legal age authorized by your parent or legal guardian (authorization form is provided in the conditions of sale) and bring the authorization with you.
Admission is free for children from 0 to 8 years old. They must always be accompanied by their parent or legal guardian or, if they are unable to do so, by a person of legal age authorized by their parent or legal guardian (authorization form is provided in the conditions of sale). At the venue, children under 8 years of age must pick up their wristband at the Box Office.
The ticket price is the same for people with reduced mobility. They will be able to access the areas enabled for people with reduced mobility with an accompanying person (with a festival ticket).
