A maximum of 12 tickets can be acquired per purchase. All wristbands purchased in one purchase will be shipped to a single address.
Yes, the tickets are not nominative. We remind you though that resale is illegal in Spain.
No. You can buy your season ticket for Mad Cool and you will have access to the site during all the days of the festival or, if not, you can buy a day ticket that gives you access to the site one of the fpur days (the day you are most interested in).
The duration will not vary that much from the rest of the shows of their respective tours. The schedule and stage where each artist performs will be published a few weeks before the festival
Tickets once purchased cannot be exchanged or refunded, based on our ticketing conditions.
With wristband delivery to the peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla:
4-Day ticket - €210 + booking fee
4-Day VIP Ticket €482 + booking fee
With international wristband shipping:
4-Day Pass - €220 + booking fee
4-Day VIP Pass - €482 + booking fee
*The countries to which we ship the wristband are the following: Portugal, France, Italy, Germany, United Kingdom, Switzerland, Belgium, Luxembourg, Netherlands, Austria, Ireland, Sweden, Finland, Denmark, Czech Republic, Poland, Romania, Hungary, Slovenia, Bulgaria, Croatia, Slovakia, Estonia, Lithuania, Latvia, Norway, Greece, Serbia and Turkey.
The general sale of 4-Day passes will begin on December 15th at 12:00pm through the following online sale points:
With wristband delivery to the peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla:
4-Day pass – €210 + booking fee
4-Day VIP pass – €482 + booking fee
With international wristband shipping:
Regular Pass - €220 + booking fee
VIP Pass - €482 + booking fee
*The countries to which we ship the wristband are the following: Portugal, France, Italy, Germany, United Kingdom, Switzerland, Belgium, Luxembourg, Netherlands, Austria, Ireland, Sweden, Finland, Denmark, Czech Republic, Poland, Romania, Hungary, Slovenia, Bulgaria, Croatia, Slovakia, Estonia, Lithuania, Latvia, Norway, Greece, Serbia and Turkey.
- Entrance to enjoy all concerts and activities throughout the festival.
- Access to the site by exclusive VIP entrance.
- Access to the VIP area with privileged visibility of the main stages from the terrace.
- Bar and restaurant service with reduced prices to recharge your batteries and continue enjoying the festival.
- Relaxation area.
- Welcome Pack.
The general sale of 1-Day tickets will begin on January 3rd, 2024 at 12:00pm through the following online sale points:
With wristband delivery to the peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla:
1-Day ticket – €89+ booking fee
1-Day VIP ticket – €187 + booking fee
With international wristband shipping:
1-Day ticket – €95 + booking fee
1-Day VIP ticket – €197 + booking fee
*The countries to which we ship the wristband are the following: Portugal, France, Italy, Germany, United Kingdom, Switzerland, Belgium, Luxembourg, Netherlands, Austria, Ireland, Sweden, Finland, Denmark, Czech Republic, Poland, Romania, Hungary, Slovenia, Bulgaria, Croatia, Slovakia, Estonia, Lithuania, Latvia, Norway, Greece, Serbia and Turkey.
- Entrance to enjoy all concerts and activities throughout the festival.
- Access to the site by exclusive VIP entrance.
- Access to the VIP area with privileged visibility of the main stages from the terrace.
- Bar and restaurant service with reduced prices to recharge your batteries and continue enjoying the festival.
- Relaxation area.
- Welcome Pack.
1 GA 4-Day pass with national shipping – €224 + management fees
1 GA 4-Day pass with international shipping – €244 + management fees
2 GA 1-Day tickets with national shipping - €94 per ticket + management fees
2 GA 1-Day tickets with international shipping - €107 per ticket + management fees
We will send you the e-Ticket to your email and you will be able to receive the pack at your home at the address indicated in the purchase process.
Remember that if you already have a user account with Ticketmaster, the address will be the one registered in your user profile.
You will receive national shipping within 72 hours from the day after making the purchase.
In the case of international shipping, it will be subject to the times and conditions depending on the destination country.
- 4-Day GA/VIP pass or 1-Day GA/VIP ticket, for Mad Cool Festival 2024.
- Access to the festival through a FAST TRACK for Santander SMUSIC ticket buyers. More detailed information coming soon.
-Possibility to use a free CHECKROOM at the festival. More detailed information coming soon.
-You will have the chance to participate in the draw for an EXCLUSIVE EXPERIENCE with the chance to attend a EUROPEAN CONCERT by an international artist. More detailed information coming soon.
- You will have the chance to participate in the draw to attend one of the "SHOWCASES SANTANDER SMUSIC BY MAD COOL" that take place in Madrid. More detailed information coming soon.
Exclusive 4-Day pass for Santander customers. The purchase of this ticket will only be available to those who have a card issued by Banco Santander Spain. In order to get your Santander SMUSIC 4-Day pass you will have to make the payment with your Banco Santander card. Maximum purchase of two tickets per card. If you are not yet a customer, you can become a Santander customer here.
You can enter the festival without the need to be accompanied by a person of legal age from 16 years old.
You can enter, but you must be accompanied by a parent or legal guardian. If they cannot, you must be accompanied by a person of legal age authorized by your parent or legal guardian (authorization form is provided in the conditions of sale) and bring the authorization with you.
Admission is free for children from 0 to 8 years old. They must always be accompanied by their parent or legal guardian or, if they are unable to do so, by a person of legal age authorized by their parent or legal guardian (authorization form is provided in the conditions of sale). At the venue, children under 8 years of age must pick up their wristband at the Box Office.
Each person experiences anxiety differently and requires different care. If you need assistance, our Support Point colleagues will assist and accompany you. You can also go to our medical service located around the venue.
Immediately notify our security personnel and provide all the details you can about the incident.
Notify our security personnel about what happened. Our colleagues from the Support Point will be available if you need any kind of support or accompaniment.
Go to our medical services located around the venue and notify our security personnel. Our colleagues from the Support Point will be available if you need any kind of support or accompaniment.
If you notice something or believe you have been a victim of a prick, immediately notify someone you trust.
Seek assistance from our security and medical staff.
Go to the violet point if you are nearby.
Monitor the area of the prick and report any symptoms that appear.
These may include dizziness, numbness in the limbs, loss of vision, inability to speak, or feeling of fatigue.
Do not stay alone or return home alone.
Don't forget to ask the healthcare team about the protocol for monitoring bloodborne diseases.
If you have witnessed someone pricking another person, immediately notify our security team.
If someone close has been pricked, do not leave them alone at any time and ensure they receive medical attention.
Deciding whether to disclose what happened or not depends on the victim, and the staff will respect their decision. Reporting to the authorities to initiate the protocol is also a personal decision. Our medical service is distributed throughout the festival to assist the victim. They can request psychological assistance at the medical point or go to our Support Point, where our association's members present that day will help the victim and respect their decisions on how to proceed.
The ticket price is the same for people with reduced mobility. They will be able to access the areas enabled for people with reduced mobility with an accompanying person (with a festival ticket).
