When you use our websites (including mobile websites or apps), we and various third party organisations may collect information through the use of cookies and other technologies (for simplicity, we refer to all such technologies as 'cookies')..
To see a list of companies that use cookies and how they use them, please access our Cookie Acceptance Tool. It is always available in the bottom corner of our websites.
By visiting our sites, creating an account or purchasing tickets, you consent to our and various third party organisations' use of cookies in accordance with your cookie settings. You can use the Cookie Acceptance Tool at any time to change your preferences. If you would like information about how your personal information is used, please see our Privacy Policy.
A cookie is a small text file containing a small amount of information that is placed on your computer by your browser so that the website can remember who you are.
The length of time a cookie will remain on your computer depends on whether it is a permanent or session cookie. Session cookies are temporary cookies that remain on your computer until you leave the website. Persistent cookies remain on your computer after you have finished browsing, until they expire or are deleted.
A pixel tag, also called a web beacon, is an invisible image with a line of code that is embedded in an email message or web page. Cookies can be categorised as either First Party or Third Party cookies. First-party cookies' are cookies that Mad Cool / Live Nation installs on your device, while 'third-party cookies' are cookies controlled by a third party but installed on your computer when you visit our site. For example, we use Google Analytics cookies to collect information about the user experience on our website.
Cookies can fall into one of the following categories: strictly necessary cookies; analytical, functional and advertising cookies. The following table provides more detailed information about each of the categories.
Strictly Necessary Cookies | Estas cookies son necesarias para que nuestro sitio web funcione. They enable you to navigate the site and use its functionalities. Without these cookies, necessary services, such as the ability to access secure areas, could not be provided. For example, to keep you logged in during your visit. Without these cookies the site would not remember you, so you would have to log in continuously. When you buy tickets, these cookies ensure that the tickets remain in your shopping basket when you go to the checkout page. |
Analytical Cookies | These cookies collect information about how people use our site, such as which pages are most frequently visited, and how people move from one link to another. The information collected on our open site is aggregated together with information about other people's use of our site. When you log in to the customer portal, we may associate cookie information with your account. Broadly, these cookies provide us with analytical information about how our website is performing and how we can improve it. |
Functional Cookies | These cookies allow us to remember choices you have made and to personalise our website to provide you with enhanced features and content. For example, these cookies can be used to remember your user name (but not your password); they can also be used to remember changes you have made to the size or font of text, and other parts of pages that you can customise. |
Advertising Cookies | These cookies are used to deliver marketing and advertising messages, personalised to you based on the pages you have visited, your purchases or what you have shown interest in. We use these cookies in conjunction with third party organisations that provide tools that allow us to group you with other users to target these messages and advertisements. For example, when you browse our websites or apps, add items to your basket or make a purchase, you may subsequently see advertisements or messages for these or similar events. This may include an advert on Facebook, Google search results or an email from us reminding you that you still have items in your basket. All third parties we work with comply with industry principles on online behavioural advertising (OBA) to ensure that you are not personally identified and that you have the option to opt-out in the future. |
In addition to our Cookie Consent Tool, most browsers will allow you to manage your cookie preferences, e.g. have your browser notify you when you receive a new cookie or use it to disable cookies altogether. If you choose to disable or delete cookies altogether, some websites will not work, as they rely on cookies to provide you with the service you have requested (see Strictly Necessary Cookies above).
If you do not want to allow us and third party organisations to use cookies in our emails, such as pixel tags, the best way to do this is to disallow images when viewing our emails. In other words, just the plain text of the email. Some browsers and email clients have settings or extensions to disable/block these cookies, such as Gmail.
You can change your browser settings to limit which cookies can be installed. These settings can usually be found in the 'options' or 'preferences' menu of your browser.
Additional information can be found here, or in the 'Help' menu of your browser:
We may update this policy from time to time; please check back periodically to see if there have been any changes.
Latest policy update [26/04/2023]