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1. Identification
The terms and conditions outlined below govern the conditions of ticket sales and access to MAD COOL FESTIVAL 2026, promoted and organized by the company MAD COOL FESTIVAL, S.L., with registered office at Calle Gran Vía, 27, 1st floor, left office, 28013 Madrid, Spain, Tax ID B-87381042, and email info@madcool.es; hereinafter “the Festival”, “the Organiser” or “Mad Cool Festival S.L.”
These General Terms and Conditions of sale and access are binding for all attendees of the Festival and for all tickets purchased via www.madcooltickets.com, regardless of any other conditions of sale that may apply at other official points of sale.
The purchase of tickets constitutes acceptance of the following conditions.
2. Regulation and Acceptance
The Buyer confirms they possess the legal capacity required to enter into this service contract.
The Buyer warrants that they have read and understood these conditions, which they accept upon purchasing tickets.
These Terms include:
• Conditions of ticket purchase.
• Conditions of access to the Festival.
3. Official Ticket Outlets
Tickets may only be purchased through outlets expressly authorised by the Organiser.
Official points of sale are:
MAD COOL TICKETS: madcooltickets.com
MAD COOL TRAVEL: madcooltravel.azulmarino.com
ON-SITE BOX OFFICE: during the Festival, subject to availability.
The Organiser accepts no responsibility for tickets not purchased through official points of sale.
4.Types of Tickets
4-DAY PASS
Includes entry to the Festival for four consecutive days (8, 9, 10 and 11 July 2026) and wristband delivery to the home address of Buyers residing in Spain or in eligible European countries (Portugal, France, Italy, Germany, United Kingdom, Switzerland, Belgium, Luxembourg, the Netherlands, Austria, Ireland, Sweden, Finland, Denmark, Czech Republic, Poland, Romania, Hungary, Slovenia, Bulgaria, Croatia, Slovakia, Estonia, Lithuania, Latvia, Norway and Greece).
Buyers from countries not included in this list must collect their wristband at the venue upon presentation of their ticket.
ONE-DAY TICKET
Includes entry for a single Festival day and wristband delivery under the same geographic conditions indicated above.
Buyers from non-eligible countries must collect their wristband at the venue upon presenting their ticket.
4-DAY VIP PASS
Includes:
• Entry to all concerts and activities throughout the Festival.
• Access through an exclusive VIP entrance, bypassing general queues.
• Access to the VIP area with privileged views of the main stage from the terrace, and a relaxation area with bar and catering services at reduced prices.
• VIP wristband delivery to the home address of Buyers residing in Spain.
• Welcome Pack.
ONE-DAY VIP TICKET
Includes:
• Entry to all concerts and activities taking place on the selected day.
• Exclusive VIP access as above.
• VIP area access as above.
• VIP wristband delivery to Buyers residing in Spain.
• Welcome Pack.
SANTANDER SMUSIC 4-DAY PASS / ONE-DAY TICKET
Exclusive pass or ticket for Banco Santander customers. Purchase is only available to individuals holding a card issued by Banco Santander Spain. Payments must be completed using a Santander bank card. A maximum of two passes/tickets may be purchased per card.
Includes:
• General or VIP 4-day pass / one-day ticket for Mad Cool Festival 2026.
• FAST TRACK access for Santander SMUSIC passholders.
Further information will be provided shortly
5. Wristband Delivery
Tickets purchased online in Spain include home delivery of the wristband.
Should sanitary, emergency, security or logistical circumstances outside the Organiser’s control prevent home delivery, wristbands may be collected at the Festival entrance.
6. Right of Admission and Access to the Festival
The Buyer must present their ticket in a state that allows its code to be electronically verified for admission.
Staff will scan the ticket upon wristband exchange and correctly secure the wristband on the attendee’s wrist. The wristband will then serve as proof of the right of access. Wristband chips will be checked at venue entrances.
In accordance with Law 17/1997 on Public Shows and Recreational Activities, the right of admission may be exercised to prevent violence, disturbances, or any situation posing real and serious danger to attendees or to the proper functioning of the Festival.
Admission may be denied temporarily or permanently when necessary for safety reasons.
The right of admission shall never entail discrimination on the basis of birth, race, sex, religion, opinion, disability, sexual orientation, gender identity, or any other personal or social condition.
Entry will be denied to anyone carrying dangerous or prohibited items, including but not limited to:
• Sharp or blunt objects; glass items; aluminium or glass bottles; weapons; explosives; fireworks; laser pointers; sprays; aerosols; selfie sticks; flagpoles; motorcycle helmets; coolers.
• Any item that could disrupt or impede the event.
• Professional photo/video equipment, recorders and drones.
• Trollies, coolers, suitcases or oversized bags.
Exceptions are made for medically-required items, such as:
• Crutches, walking sticks or similar mobility aids.
• Medically prescribed aerosols or equivalent items.
Such exceptions must be justified through medical documentation shown at the entrance. No personal health data will be retained.
The Organiser may deny entry to anyone presenting a falsified ticket and may take legal action. Only the first ticket scanned will be validated; duplicates will automatically be invalid.
Attendees must carry ID at all times (DNI, NIE, passport, etc.).
Wristbands must be kept in good condition and are required for re-entry and for the refund of any remaining balance after the Festival.
Wearing offensive ideological messages, or elements with racist, homophobic or intolerant content, is prohibited.
7. Food and Drink
Food and drink may be brought into the Festival, provided they are not intended for distribution to others.
For security reasons, drinks are allowed only in plastic or similar recyclable containers, without caps.
Food and beverage stalls will be available inside the venue, as well as free drinking-water points.
8.Cancellations and Substantial Changes
Tickets will not be exchanged or refunded except as required by applicable law and these terms.
If the Festival is cancelled or substantially modified, attendees may choose:
1. A full or partial refund of the ticket price, excluding non-essential fees; or
2. A voucher for the next edition of the Festival, equivalent to the original ticket at no extra cost.
No refunds will be made if the cancellation or change occurs after the event has begun due to force majeure not attributable to the Organiser.
Refunds will be processed through the ticketing platform where the ticket was purchased.
Attendees will be informed of applicable procedures according to each situation.
Only tickets purchased from official outlets will be eligible for refunds.
9. Programme Changes
Unforeseen circumstances beyond the Organiser’s control may require modifications. The Organiser will make its best efforts to provide alternatives and ensure proper Festival development.
If such modifications substantially alter the Festival's characteristics, attendees will be informed and may exercise their rights according to the previous clause.
As a multi-artist event, performance times may change due to live-event factors beyond the Organiser’s control.
10. Safety and Health
The Organiser complies with current safety legislation and employs the necessary staff to ensure attendee safety.
Any assault, theft or criminal behaviour must be reported immediately to security personnel. The Organiser is not responsible for incidents occurring inside or near the venue; these must be reported to the authorities.
A “lost and found” point will be available. Items remaining after the Festival will be delivered to the nearest police station.
11. Minimum Age and Minors
Age is determined at the time of the Festival.
The minimum age to attend, according to the Community of Madrid, is 18. Exceptionally, minors may attend live performances but must leave the venue once performances have ended.
Children under 16 may enter only if accompanied by a parent, legal guardian, or authorised adult. Authorisation forms are available for download.
Children aged 0–8 (inclusive) may enter free of charge.
Minors may not purchase or consume alcohol, tobacco, imitation products, or any substances harmful or prohibited. Any minor found consuming such substances will be expelled.
Access requirements:
• Ages 0–8: No ticket required; must obtain a specific wristband at the entrance and be accompanied by an authorised adult at all times. Authorisation forms are available for download.
• Ages 9–15: Ticket required; must be accompanied by an authorised adult. Authorisation forms are available for download.
• Ages 16–17: Ticket required; may enter unaccompanied.
Accompanying adults must hold a valid ticket/wristband. Minors must carry ID at all times.
12. Capacity Limits
Each stage and area has a legally established capacity. Once reached, access will be temporarily restricted. The Organiser is not responsible for any attendee’s inability to attend certain performances due to capacity limits.
13. Prohibition of Ticket Resale
Resale of any ticket is strictly prohibited.
Tickets purchased via official outlets grant access to the Buyer as the holder, even if the ticket does not bear their name.
The original Buyer may transfer tickets to close acquaintances provided that:
1. The ticket holder can prove their identity and relationship with the Buyer.
2. The transfer is free of charge or at the original price.
3. The transfer occurs directly, without intermediaries or resale platforms.
Identity checks may be conducted via QR scanners or other means.
Tickets acquired through resale, unofficial outlets or secondary markets are fraudulent. Any Buyer reselling tickets unlawfully will have all their tickets invalidated without refund. Tickets may be cancelled and reissued for sale.
Resellers may be liable for civil and/or criminal proceedings and must compensate Mad Cool Festival S.L. for damages caused.
Resellers are not protected under consumer law (DSA – Regulation (EU) 2022/2065).
14. Prohibition of Ticket Use for Advertising
Possession of a ticket does not grant permission to use it for advertising, marketing or promotional purposes — including raffles, competitions or giveaways — without prior written consent from the Organiser.
Unauthorised use may result in legal action and compensation for damages.
15. Intellectual and Industrial Property
Attendees acknowledge that the Organiser holds all intellectual, industrial and image rights related to performances or activities taking place at the Festival, without territorial or temporal limitation.
Recording or capturing images or sound for commercial or advertising purposes is strictly prohibited without prior written authorisation. Personal and private use is permitted.
16. Image Rights Assignment
Attendees acknowledge and accept that they may appear in photographs or recordings taken for the promotion or dissemination of the Festival by Mad Cool Festival S.L.
Images will generally be accessory, panoramic, general or of public interest. Close-up images will not be used without explicit consent.
Attendees authorise the Organiser to use such images only during and for promotion of the Festival.
Users may exercise their rights of access, rectification, erasure, restriction, portability and objection. Please consult our Legal Notice and Privacy Policy for more information.
17. Processing of Sensitive Data Related to Access
Mad Cool Festival S.L. is legally authorised under Article 9 of the GDPR to process certain sensitive data, such as health-related information, when:
• The attendee provides explicit consent by presenting medical documentation to access the venue with specific items.
• Processing is necessary to protect the vital interests of the attendee (e.g., allergies requiring them to bring their own food or drink).
18. Personal Data Protection
In accordance with GDPR (EU Regulation 2016/679) and the Spanish LOPDGDD (Organic Law 3/2018), your data will be processed by Mad Cool Festival S.L. to manage your participation in concerts, activities, raffles and related services, and to provide information regarding Mad Cool Festival S.L.
By purchasing a ticket, you consent to the processing of your data, without prejudice to your legal rights (access, rectification, erasure, restriction, portability and objection). More details can be found in our Privacy Policy: https://madcoolfestival.es/legal/GDPR
19. Complaints forms
Official complaints forms from the Community of Madrid will be available at the Festival’s Information Points.
The Organiser is also registered with the European Online Dispute Resolution platform: https://ec.europa.eu/consumers
We encourage attendees to contact our Customer Service first at atencionalcliente@madcool.es to resolve any issue as quickly as possible.
20. Queries
For any question or complaint regarding your purchase, contact us quoting your order number at: atencionalcliente@madcool.es
21. Miscellaneous
These General Conditions regulate the relationship between Mad Cool Festival S.L. and Buyers.
All terms are governed by Spanish and European law. Any dispute shall be submitted exclusively to Spanish courts.
If any clause is declared null or unenforceable, this will not affect the validity of the remaining clauses, which shall remain fully effective.
22. Legal Reservation
Any attempt at fraud, trespassing or damage to private property, whether directly or indirectly committed against the Organiser, will authorise the Organiser to take appropriate civil and criminal action.
